Crisis Support Mentor

2 weeks ago

Seattle, Washington, United States Crisis Connections Full time

Position Title: Warm Line Mentor

Reports to: Warm Line Supervisor

Job Type: Part-time openings (three positions); Non-exempt

Schedule: Tuesday-Saturday shift, 2:30pm-10:30pm, Wed, Th, Sat 8:30-3:30pm

Pay Rate: $26.01/hour

Location: Onsite in Seattle, WA

Union Representation: OPEIU Representation

PROGRAM SUMMARY

Become an integral part of the Crisis Connections mission, dedicated to linking individuals facing physical, emotional, and financial challenges with essential resources. Our commitment lies in compassionate listening and empowering individuals to make constructive life decisions. We prioritize serving all individuals in crisis, particularly those residing in King County.

If you are passionate about supporting others, consider the Warm Line Mentor role.

POSITION SUMMARY

  • Respond to Warm Line inquiries
  • Provide primary assistance to volunteer phone operators during calls, especially in challenging situations.
  • Commit to one to three shifts weekly as the Shift Mentor
  • Guide new Warm Line Phone Workers through their training period with support and debriefing
  • Facilitate call debriefing sessions with all peers on duty
  • Conduct quality assurance reviews of calls and approve as necessary
  • Meet bi-weekly with the Warm Line Supervisor for role debriefing and discussion
  • Engage in Warm Line training sessions as a role play mentor on Saturdays as required
  • Participate in ongoing professional development activities
  • Foster team spirit through discussions and group activities
  • Encourage self-autonomy for callers and volunteers, supporting their growth and recovery
  • Perform additional tasks as assigned

QUALIFICATIONS AND EXPERIENCE NEEDED:

  • Demonstrated understanding of Recovery Principles
  • Advanced personal recovery experience
  • Certified Peer Counselor or ability to obtain certification within six months of employment.
  • At least one year of experience (including 200 hours as a Warm Line phone worker or equivalent volunteer experience) or two years of full-time work as a Certified Peer Counselor (references required).
  • Successfully complete the Warm Line Apprentice Peer role during at least one training period (can be completed post-hire).
  • Complete Mentor Training provided by Crisis Connections (can be completed post-hire).
  • Minimum age of 21 years

Working Conditions: Individuals in this role should be prepared to sit or stand for extended periods. The ability to use a headset or earphones while taking calls and attending meetings is essential. Candidates must manage multiple IT/software platforms simultaneously and work effectively in a moderately noisy environment.

  • This position may involve discussions regarding suicide, mental health challenges, and crisis response.

Thriving employees mean a thriving mission: We are committed to embracing diversity and inclusion. We value the unique experiences, cultures, and expertise of all individuals at Crisis Connections, as they enhance our team and the care we provide to the community. We strongly encourage applications from BIPOC, individuals with disabilities, and members of the LGBTQ+ community.

We are dedicated to supporting our employees with excellent benefits and career advancement opportunities.

  • Comprehensive medical, dental, and vision coverage, including fully employer-paid options for certain plans.
  • Annual salary increases
  • Generous Paid Time Off and 12 Paid Holidays
  • Discounted ORCA transit pass
  • Free parking and flexible scheduling
  • Opportunities for professional growth
  • Self-care resources and regular check-ins with supervisors

Voluntary Benefits

  • Short-term and long-term disability options
  • Flexible Spending Accounts (FSA)
  • 403B Retirement Plan
  • Gym class offerings

Offers of Employment: All employment offers are contingent upon successful completion of a background check, including a Criminal History Report and Reference Check.

Computer Skills Assessment: Crisis Connections requires candidates to complete a basic Computer Skills assessment to evaluate computer literacy. This assessment lasts approximately 15 minutes and is timed. HR will provide a link for completion after screening qualified candidates.

  • The assessment can be taken on the candidate's personal computer, or accommodations can be made at one of our office locations upon request.

Technology Requirements:

  • Smartphone capable of downloading and using a Multi-factor Authentication (MFA) application.

DISCLAIMER: The information provided outlines the general nature and level of work expected from employees in this classification. It is not intended to be a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees in this role. Responsibilities may change in alignment with organizational efficiencies and mission metrics.

EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION: Crisis Connections is committed to equal opportunity for all employees and applicants. We do not discriminate in hiring, assignment, promotion, or other employment conditions based on race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected by law.

In accordance with the Americans with Disabilities Act, reasonable accommodations may be made upon request to enable qualified individuals with disabilities to perform essential job functions.

Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience, and backgrounds reflect the diverse populations we serve.

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