Compliance Program Manager

6 days ago

Oakland, California, United States Cash App Full time
Job Description

Cash App is seeking a highly skilled KYC Program Manager to support the continued advancement of our Customer Onboarding & Management program.

Key Responsibilities:

  • Evaluate current policies, operational processes, and procedures to ensure compliance with applicable laws, regulations, and industry best practices.
  • Identify and evaluate BSA/AML CDD and EDD requirements for new and existing products or features.
  • Build tactical and scalable solutions for operational teams to manage compliance tasks and risks.
  • Make recommendations for and execute on process improvements and procedure updates for the KYC team.
  • Draft and maintain relevant documentation and content for changes to the program in accordance with regulatory updates, new products, and overall Compliance team policies and procedures.
  • Communicate the progress of and oversee the end-to-end implementation of each operational change to leadership and relevant stakeholders.
  • Operate as a go-to person and key decision maker on all matters relevant to the KYC Program.
  • Stay apprised of regulatory developments, industry trends, and Block roadmaps to drive decisions.

Requirements:

  • 6+ years as a project or program manager with direct experience in BSA/AML compliance and operations or 8+ years in a relevant KYC role.
  • A strong analytical and metrics-driven approach to create substantiated solutions.
  • Strong knowledge in BSA/AML regulations, risks, and typologies.
  • Superb organization skills with the ability to manage competing priorities.
  • Excellent verbal and written communication skills.
  • Adaptability in an agile and fast-paced environment.
  • Ability to execute independently and work with team members of all levels.
  • A mindset to deliver results proactively, resourcefully, and methodically.

Preferred Qualifications:

  • Relevant industry certifications (CAMS, CFE, CFCS, CRCM).
  • Experience with SQL and/or Looker.

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