Collections Coordinator

6 days ago


Miramar, Florida, United States ARC Group Full time
Job Description

Job Title: Collections Coordinator

Job Summary:

The Collections Coordinator will play a critical role in managing and resolving credit card disputes and chargebacks, handling approximately $5 million annually per coordinator, and contributing to the company's overall financial health by overseeing $40 million+ annually in disputed transactions.

Key Responsibilities:

  • Dispute Management: Retrieve and review daily credit card activity, including disputes and chargebacks. Compile and organize supporting documentation using the AS400 reservation system, electronic and paper shipboard records, and other third-party software.
  • Communication: Respond to credit card companies, travel agents, and passengers both in writing and orally, adhering to strict deadlines.
  • Case Management: Maintain organized case files for ongoing follow-up, future reference, and support in dispute resolution and collections.
  • Collections: Pursue outstanding receivables related to reservations and onboard charges, including those arising from returned checks, chargebacks, travel agent commissions, and other unpaid balances.
  • Collaboration: Work closely with various departments (e.g., Reservations, Groups, Customer Service, Sales Administration, Casino, Human Resources, Shipboard Administration) to support collection efforts and resolve payment issues.
  • External Coordination: Liaise with outside collection agencies and the internal Legal Department to escalate and manage collections on delinquent accounts.
  • Ad Hoc Tasks: Perform additional analyses and processes as requested by management.

Requirements:

  • Education: Associate degree (A.A.) or equivalent from a two-year college or technical school, with two or more years of related experience; or an equivalent combination of education and experience.
  • Technical Skills: Proficiency in an AS400 environment and experience with JD Edwards or similar accounting systems.
  • Soft Skills: Strong Microsoft Office skills, particularly in Word, Excel, and Outlook. Excellent interpersonal, written, and verbal communication skills.

Knowledge and Skills:

  • Ability to meet daily, weekly, and monthly deadlines in a high-volume environment.
  • Strong organizational skills with the ability to manage multiple tasks simultaneously.
  • Effective communication with various departments to resolve voyage verification and validation issues.


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