Residential Property Operations Specialist

7 days ago

Miramar, Florida, United States Florida Crystals ASR Group Full time
Job Summary

We are seeking a highly motivated and organized Assistant Property Manager to join our team at Florida Crystals / ASR Group. As a key member of our property management team, you will be responsible for ensuring the efficient operation of our properties and providing exceptional customer service to our residents.

Key Responsibilities
  • Customer Service and Leasing
    • Develop and maintain strong relationships with prospects and residents to ensure a high level of customer satisfaction.
    • Secure a high percentage of closed leases by converting phone calls and internet leads to appointments, tours, and leases.
    • Accurately prepare and process lease-related paperwork, including applications, move-in information, and lease files.
  • Property Operations
    • Ensure the leasing office, tour path, model apartment, vacant apartments, amenities, and general curb appeal of the community are always impeccable.
    • Manage the make-ready process, ensuring the maintenance team is coordinating effectively on dates, tasks, and adhering to quality standards for timely completion.
    • Oversee the audit and management of renter insurance policies to ensure compliance.
  • Financial Management
    • Support the Property Manager in contributing to weekly and monthly financial reporting.
    • Manage rent collection by timely posting rents, distribution of legal notices, and communication with delinquent residents.
  • Team Management
    • Oversee and mentor Leasing Professionals on how to handle resident issues, proper leasing procedures, and phone calls.
    • Assist the Property Manager in subsequent orientation, training, and scheduling of all office personnel.
  • Marketing and Community Engagement
    • Actively engage in marketing and assist with developing and implementing strategies to increase property traffic and internet leads.
    • Plan, organize, and conduct resident functions.
  • Administrative Tasks
    • Prepare market surveys weekly and have full knowledge of competitors' features in comparison to your community.
    • Complete required training courses either online or in-person meetings.
    Requirements
    • Two years minimum experience in residential property management or a related field.
    • High School Diploma required; Associate's degree in a related field is a plus.

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