Service Operations Coordinator

1 week ago


Indianapolis, Indiana, United States Pivot Workforce Full time
Service Coordinator (Dispatcher)

Position Overview:

The Service Coordinator plays a vital role in ensuring efficient technician routing and customer interaction. This position is essential for understanding customer requirements and facilitating effective service delivery.

Key Responsibilities:

  • Collaborate with Field Service and Service Managers to allocate personnel during operational hours.
  • Schedule workforce and prioritize tasks based on customer estimated time of arrival (ETA).
  • Coordinate with customer points of contact for technician dispatching.
  • Maintain up-to-date records on client, site, and equipment information for system administrators.
  • Input service requests into dispatch software accurately.
  • Respond to incoming calls in a timely manner.
  • Document technician timestamps and log labor and materials utilized.
  • Process materials into purchase orders efficiently.
  • Revise and update work order attachments for future reference.
  • Prepare necessary documentation for technicians.
  • Conduct debriefings with Service Technicians and update work orders accordingly.
  • Manage and maintain the dispatch schedule effectively.
  • Update service databases based on service tickets.
  • Communicate with billing and other relevant departments.
  • Deliver exceptional customer service consistently.

Qualifications:

  • Proficient in MS Word, Excel, and Access.
  • Strong mathematical abilities.
  • Excellent verbal and written communication skills.
  • Detail-oriented with the capacity to thrive in a dynamic environment.


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