Service Operations Coordinator

2 weeks ago


Indianapolis, Indiana, United States Vanco Full time
Job Overview

Position: Service Operations Coordinator
Company: Vanco

Compensation Package Includes:

  • Competitive Salary
  • Paid Time Off
  • Paid Holidays
  • Health Insurance
  • Dental Insurance
  • Company-Paid Life Insurance
  • Retirement Plan Matching

Are you looking to advance your career in a supportive and family-oriented environment? Vanco, a locally owned service provider specializing in the repair and maintenance of commercial foodservice, refrigeration, and HVAC systems, is seeking a dedicated individual to coordinate our service operations.

Key Attributes:

  • Ability to remain calm under pressure with excellent decision-making and communication skills.
  • Flexibility and adaptability to changing situations.
  • Team-oriented mindset with a strong motivation to collaborate.
  • Desire to assist customers using personal experience from the foodservice sector.

Responsibilities:

  • Assist in the development of daily and weekly workforce plans, considering customer requirements, technician skills, and available work hours to enhance service quality and efficiency.
  • Prepare service estimates based on technician assessments and communicate them for customer approval.
  • Coordinate the installation, maintenance, and repair of foodservice equipment.
  • Schedule routine preventative maintenance for foodservice, refrigeration, and HVAC systems.
  • Manage service calls from initiation to completion with a professional demeanor.
  • Organize service details to ensure delivery of expert quality to our clients.

Position Requirements:

  • GED or High School Diploma equivalent.
  • Intermediate proficiency in computing systems and general office software.
  • Minimum of 2 years of proven administrative experience; experience in the foodservice industry is a plus.
  • At least 2 years of demonstrated customer service experience, preferably within the foodservice sector.
Company Overview

At Vanco, we specialize in servicing, repairing, and installing commercial kitchen equipment across various environments. Our clientele includes casual dining establishments, quick-service restaurants, educational institutions, boutique retail kitchens, healthcare facilities, and corporate dining services. Our team of highly skilled technicians operates throughout Indiana, parts of Kentucky, and southeast Illinois, with our headquarters located in Indianapolis, where we manage inventory and provide essential support services to ensure our business thrives.



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