Transportation Operations Coordinator

2 weeks ago


Indianapolis, Indiana, United States Professional Management Enterprises Full time
Job Overview

Position Summary:

The Transportation Operations Coordinator is responsible for effectively scheduling and dispatching transportation services to various providers. This role involves ensuring that all trips are organized efficiently to meet client needs.

Key Responsibilities:

  • Schedule and dispatch transportation routes for service providers.
  • Assist in the coordination of large-scale transportation efforts as necessary.
  • Manage trip assignments for volunteer and independent drivers, including overseeing mileage reimbursement processes.
  • Complete all necessary documentation and tasks related to mileage mapping and application procedures.
  • Collaborate closely with transportation providers and healthcare facilities to address and resolve any issues that arise.
  • Assign reservations to network providers to optimize vehicle resource utilization and meet client demand effectively.
  • Maintain daily communication with transportation providers to ensure smooth operations.
  • Ensure accurate input of trip data into the system.
  • Perform additional duties as required.

Qualifications:

The ideal candidate will possess the following skills and experience:

  • Analytical Skills: Ability to apply logical thinking to solve routine problems.
  • Effective Communication: Proficient in both oral and written communication.
  • Customer Focus: Commitment to addressing customer needs while adhering to company policies.
  • Interpersonal Skills: Ability to interact positively with diverse personalities.
  • Transportation Knowledge: General understanding of transportation systems is beneficial.

Education and Experience:

  • High School Diploma or equivalent (GED) required.
  • 1 to 2 years of experience in customer service, preferably in a high-volume call center environment.
  • Experience in routing, scheduling, or dispatching is preferred.
  • Familiarity with transit systems and Medicaid guidelines is a plus.

Skills & Abilities:

  • Exceptional customer service and telephone skills.
  • Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.
  • Able to work independently as well as collaboratively within a team.
  • Capable of managing high call volumes effectively.


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