Guest Services Coordinator

2 weeks ago


Las Vegas, Nevada, United States Wynn Las Vegas Full time
Position Overview

The Tower Suites Front Desk Coordinator plays a crucial role in overseeing guest reservations, ensuring that all special requests are fulfilled while upholding the esteemed Forbes 5-Star Service Standards and the core values of Wynn|Encore Las Vegas.

Key Responsibilities:
  • Demonstrates and promotes the company's core values through exemplary interactions with both employees and guests.
  • Maintains the high standards of service expected at Wynn, ensuring positive experiences for guests and colleagues alike.
  • Ensures that all guest and employee interactions align with Forbes 5-Star standards, preserving the luxurious ambiance of Wynn|Encore Las Vegas while highlighting hotel amenities and services.
  • Familiarizes oneself with and adheres to Wynn policies and procedures.
  • Collaborates with various departments to guarantee guest satisfaction, including pre-blocking rooms for special requests or VIP guests, managing wait times, and coordinating room changes.
  • Works in conjunction with Engineering and Housekeeping to oversee the inventory of out-of-service and out-of-order rooms.
  • Generates and analyzes operational reports as required.
  • Handles Casino revisions on guest accounts with precision.
  • Monitors room type and rollaway bed inventories, proactively communicating any potential issues to management.
  • Effectively addresses guest concerns with patience, tact, and diplomacy, ensuring timely resolutions within established authority limits.
  • Possesses comprehensive knowledge of the resort's features and services, including outlets, hours of operation, and available activities.
  • Demonstrates extensive familiarity with the Property Management System.
  • Exhibits professional phone etiquette at all times.
  • Handles all financial transactions with care and accuracy.
  • Maintains awareness of current promotions and rate codes.
  • Completes checklists and reports relevant to specific shifts accurately.
  • Manages special projects and assignments thoroughly and promptly.
  • Assists in various Front Office roles as needed based on business demands.
  • Promotes a solution-oriented approach, fostering teamwork and avoiding conflict.
  • Takes responsibility for the cleanliness and maintenance of all areas within the properties.
  • Prioritizes safety by adhering to departmental and company safety standards.
  • Participates in mandatory training sessions, meetings, and company events.
  • Provides support to the Front Office Management Team as required.
Qualifications:
  • Must be at least 21 years of age.
  • Education equivalent to a high school diploma or a combination of education, training, and experience that provides the necessary knowledge and skills.
  • Excellent English communication skills, both verbal and written, are essential.
  • Strong customer service abilities, with a positive attitude when addressing guest and operational challenges.
  • Ability to work effectively in a team environment while also being self-disciplined to work independently.
  • Availability to work various shifts, including day, swing, and overnight, with flexibility based on business needs.
  • Capable of performing well in high-pressure situations.
  • Maintains a professional appearance and demeanor.
  • Open-minded and willing to learn new processes and concepts.
  • Upholds the highest levels of confidentiality regarding guests and staff.
Additional Information

Wynn Resorts is committed to creating a diverse workforce and fostering an inclusive culture. We do not discriminate based on disability, veteran status, or any other protected status under federal, state, or local laws, in accordance with EEO guidelines.



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