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Guest Experience Coordinator
2 months ago
Job Title: Operations Supervisor
Company: DelMonte Hotel Group
Job Summary:
We are seeking an experienced Operations Supervisor to join our team at DelMonte Hotel Group. The successful candidate will be responsible for supervising all activities within the Box Office department, with a focus on delivering exceptional guest experiences and ensuring the smooth operation of our facilities.
Key Responsibilities:
- Supervise and manage the Box Office Staff, Guest Services, and Tour Guides
- Assist in managing daily operations, including preparing line schedules and ensuring compliance with established policies and procedures
- Lead emergency response situations and resolve guest complaints
- Collaborate with internal departments, including Sales and Marketing, and Human Resources
- Ensure staff compliance with guest experience, security, sales, and record-keeping policies and procedures
- Liaise between Operations Manager and hourly staff, including building security and maintenance
Requirements:
- Minimum 1-3 years' experience in operations, preferably in an attraction, entertainment, or hospitality environment
- High level of demonstrated customer-facing experience in a supervisory role
- Proven operational experience in a high-volume environment
- Organized and able to execute on the operations side of the business
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Quick learner with ability to handle multiple projects and meet deadlines
- Ability to work well with and manage different personalities
- Entrepreneurial spirit, energetic, and outgoing personality with a creative and proactive approach to work
- Excellent written and verbal communication skills
- Familiarity with the Las Vegas market
- Ability to stand for prolonged periods of time
- Ability to work non-traditional hours (nights, weekends, holidays)
Additional Requirements:
- Follow and encourage team members to follow all safety policies and procedures
- Report all safety incidents into the company's risk management system
DelMonte Hotel Group is an Equal Opportunity Employer.