Luxury Suites Guest Services Coordinator

1 week ago


Las Vegas, Nevada, United States Wynn Las Vegas Full time
Position Overview

The Luxury Suites Guest Services Coordinator plays a pivotal role in overseeing guest reservations, ensuring that specific room requests are fulfilled while upholding the esteemed service standards of Wynn Las Vegas.

Key Responsibilities:

  • Exemplifies the company's core values in all interactions with guests and team members.
  • Maintains the high standards of service expected at Wynn Las Vegas.
  • Ensures that all guest interactions align with Forbes 5-Star standards, enhancing the overall ambiance of the resort.
  • Familiarizes and complies with all company policies and procedures.
  • Collaborates with various departments to guarantee guest satisfaction, including pre-blocking rooms for special requests, managing wait times, and coordinating room transitions.
  • Works in conjunction with Engineering and Housekeeping to oversee room inventory that is out of service.
  • Generates and analyzes relevant reports to improve service delivery.
  • Handles Casino revisions on guest accounts with precision.
  • Monitors room type and rollaway bed inventories, proactively addressing potential issues with management.
  • Demonstrates exceptional interpersonal skills when dealing with guests, resolving issues promptly and effectively.
  • Possesses comprehensive knowledge of hotel features, services, and amenities.
  • Utilizes Property Management System proficiently.
  • Exhibits excellent phone etiquette.
  • Manages all financial transactions accurately for guests.
  • Stays informed about current promotions and rate codes.
  • Completes checklists and reports associated with specific shifts diligently.
  • Undertakes special projects and assignments in a timely manner.
  • Assists in various Front Office roles as required by business needs.
  • Promotes a solution-oriented approach, fostering teamwork and avoiding conflict.
  • Takes responsibility for the cleanliness and maintenance of all areas within the property.
  • Prioritizes safety and adheres to departmental and company safety standards.
  • Participates in mandatory training sessions, meetings, and company events.
  • Provides essential support to the Front Office Management Team.

Qualifications:

  • Must be at least 21 years of age.
  • High school diploma or equivalent education, training, and experience.
  • Excellent verbal and written communication skills in English.
  • Strong customer service aptitude, capable of addressing guest and operational challenges with a positive demeanor.
  • Ability to work effectively in a team environment and independently.
  • Availability to work various shifts, including day, swing, and overnight, adapting to business needs.
  • Ability to thrive in high-pressure situations.
  • Professional appearance and demeanor.
  • Open-mindedness and eagerness to learn new processes.
  • Commitment to maintaining confidentiality regarding guests and staff.

Additional Information:

Wynn Resorts is an equal opportunity employer dedicated to building a diverse workforce and fostering an inclusive culture. We do not discriminate based on disability, veteran status, or any other protected status under federal, state, or local laws.



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