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Luxury Suites Guest Services Coordinator
2 months ago
The Luxury Suites Guest Services Coordinator plays a pivotal role in overseeing guest reservations, ensuring that all special requests for accommodations are fulfilled while upholding the highest standards of service excellence and adhering to company values and operational protocols.
Key Responsibilities:
- Exemplifies the company's core values through exemplary interactions with both guests and team members.
- Maintains the esteemed service standards expected by guests and colleagues at all times.
- Ensures that all guest interactions align with service excellence standards, preserving the ambiance of the establishment while promoting available amenities.
- Familiarizes oneself with and adheres to company policies and procedures.
- Collaborates with various departments to enhance guest satisfaction, including pre-arrival preparations, managing wait times, coordinating room assignments, and facilitating swift checkouts.
- Works in conjunction with Engineering and Housekeeping to manage room availability and maintenance issues.
- Generates and reviews operational reports to ensure efficiency.
- Handles adjustments to guest accounts with precision.
- Monitors inventory levels of room types and additional bedding, proactively notifying management of potential discrepancies.
- Effectively addresses guest concerns with patience and professionalism, ensuring timely resolutions within established guidelines.
- Possesses comprehensive knowledge of hotel features, services, and amenities, with a focus on room offerings.
- Demonstrates proficiency in Property Management Systems.
- Exhibits strong telephone communication skills.
- Manages financial transactions with accuracy and care.
- Stays informed about current promotions and pricing structures.
- Completes necessary checklists and reports relevant to assigned shifts.
- Engages in special projects and assignments with diligence and timeliness.
- Assists in various Front Office roles as needed based on operational demands.
- Promotes a collaborative work environment, focusing on solutions and teamwork.
- Takes responsibility for the cleanliness and upkeep of all areas within the property.
- Prioritizes safety and adheres to company safety protocols.
- Participates in mandatory training sessions, meetings, and company events.
- Provides support to the Front Office Management Team as required.
Qualifications:
- Must be at least 21 years of age.
- Education equivalent to a high school diploma or a combination of education, training, and experience that equips the individual with the necessary skills.
- Excellent communication skills in English, both written and verbal.
- Strong customer service aptitude, with the ability to navigate guest and operational challenges while maintaining a positive demeanor.
- Ability to work effectively in a team setting and independently without constant supervision.
- Availability to work various shifts, including day, swing, and overnight, with flexibility based on business needs.
- Capable of functioning effectively in high-pressure situations.
- Professional appearance and demeanor are essential.
- Open-mindedness and eagerness to learn new processes and concepts.
- Commitment to maintaining confidentiality regarding guest and staff information.
Additional Information:
The company is an equal opportunity employer dedicated to fostering a diverse workforce and an inclusive workplace culture. The organization does not discriminate based on disability, veteran status, or any other protected status under applicable laws.
