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Guest Vehicle Coordinator

2 months ago

Las Vegas, Nevada, United States Trump Hotel Las Vegas Full time
Job Overview

Position Summary

The Valet Attendant plays a crucial role in providing exceptional service by managing the parking and retrieval of guests' vehicles efficiently, ensuring their safety and security. This position requires a proactive approach to meet guests' needs and maintain positive interactions at all times.

Key Responsibilities

  • Welcome and greet guests and visitors upon arrival at the hotel.
  • Bid farewell to departing guests, wishing them a pleasant journey.
  • Assist guests with their luggage upon arrival and departure, ensuring proper storage and logging if necessary.
  • Address all guest inquiries, requests, and concerns promptly and courteously, ensuring follow-up as needed.
  • Open vehicle doors for arriving guests and provide assistance to those in need.
  • Safely remove luggage from guests' vehicles and coordinate its delivery to the hotel.
  • Escort guests to the lobby and reception area, assisting with luggage as required.
  • Arrange taxi services for guests and provide directions as necessary.
  • Efficiently park guest vehicles in designated hotel parking areas.
  • Manage traffic flow in front of the hotel to maintain clear access to the entrance.
  • Greet guests with a warm welcome and guide them into the hotel.
  • Promote hotel amenities and services while accompanying guests.
  • Support the Guest Services Team by answering phones and assisting with front desk duties as needed.
  • Ensure guest satisfaction by responding to requests and inquiries in a friendly and efficient manner.

Qualifications

Education:
High School diploma or equivalent.

Experience:

  • Minimum of 1 year in customer service or a related field.
  • Clean driving record is essential.
  • Availability to work varied shifts, including weekends and holidays.

Knowledge and Skills:

  • Strong foundation in customer service principles with proficiency in English, both spoken and written.
  • Familiarity with local businesses and community resources.
  • Ability to operate both automatic and manual vehicles.
  • Possession of a valid driver's license.