Resort Guest Experience Coordinator

6 days ago


Las Vegas, Nevada, United States Westgate Resorts Full time
Job Description

About Westgate Resorts

Westgate Resorts is a leading provider of vacation experiences, offering a diverse range of destinations across the country. From beachfront resorts to mountain retreats, our properties cater to families and individuals seeking affordable and memorable vacations.

Job Summary

We are seeking a highly skilled and customer-focused Casino Services Representative to join our team. As a key member of our resort staff, you will be responsible for providing exceptional guest experiences, ensuring seamless service delivery, and driving revenue growth through effective sales and marketing strategies.

Key Responsibilities

  • Develop and maintain strong relationships with guests, understanding their needs and preferences to deliver personalized service.
  • Coordinate and facilitate guest reservations, accommodations, and amenities, ensuring timely and efficient service delivery.
  • Collaborate with Casino Hosts to provide exceptional guest experiences, including issuing comps and resolving guest complaints.
  • Provide accurate and timely information to guests, responding to inquiries and resolving issues in a professional and courteous manner.
  • Work closely with other departments to ensure seamless service delivery and maintain a positive reputation for Westgate Resorts.

Requirements

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
  • Proven customer service experience, with a focus on delivering exceptional guest experiences.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong problem-solving skills, with the ability to think critically and resolve complex issues.
  • Proficiency in computer systems and software, with the ability to learn new systems and technologies.

What We Offer

As a Casino Services Representative with Westgate Resorts, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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