Sales Counter Representative

2 weeks ago


Stuart, Florida, United States Watsco Full time

About Us
Baker Distributing Company stands as a prominent distributor of HVAC, refrigeration, and food service equipment across the United States. With a legacy spanning nearly 75 years, we are at the forefront of innovation in the distribution sector, continually evolving into a world-class supply chain entity.

Our dedicated team of 1,400 employees operates from over 200 locations, serving approximately 50,000 active customers. Our corporate headquarters is strategically located in Jacksonville, FL, and we proudly function as a subsidiary of Watsco (NYSE: WSO).

Our Vision
At Baker, we leverage emerging technologies and innovative strategies to diversify our offerings, ensuring a premier customer experience.

Our People
We believe that our employees, suppliers, and customers are the cornerstone of our business. While we value the expertise of our seasoned professionals, we are also eager to welcome fresh talent with innovative ideas.

Position Overview
The Counter Sales Associate plays a crucial role at our wholesale HVAC distributorship, which features a diverse range of equipment, parts, and supplies. The primary objective of this position is to deliver exceptional customer service within a sales-driven environment.

Key Responsibilities
The responsibilities of the Counter Sales Associate include, but are not limited to:

  • Representing Baker Distributing Company as an industry leader to maximize sales.
  • Engaging with internal and external sales personnel, vendors, and contractors.
  • Managing showroom merchandising and product restocking.
  • Assisting in resolving customer relations issues with both dealers and end users.
  • Completing the sales order process while aiming to up-sell related items.
  • Providing service to walk-in and telephone customers, including sourcing and shipping parts, inventory control, and warranty administration.
  • Researching product and service needs for customers using various resources.
  • Organizing stock on shelves or racks in the sales area to maintain order.
  • Applying suggestive selling techniques to current and prospective customers.
  • Conducting outgoing customer sales or service calls and addressing customer complaints.

Qualifications
The ideal candidate will possess:

  • A High School Diploma or GED.
  • Excellent communication skills and a strong background in technical support, HVAC parts, and customer service/sales.
  • Intermediate proficiency in MS Office.
  • A minimum of 1+ year of experience in a Counter Sales role, preferably within the HVAC industry.
  • Knowledge of air conditioning, heating, and ventilation equipment at a wholesale distribution level.
  • Strong interpersonal skills, including sales, problem-solving, and a customer service focus.
  • The ability to work independently while meeting assigned goals and objectives.
  • Capability to thrive in a fast-paced environment with multi-tasking skills.
  • An excellent customer service mindset with the ability to foster long-term relationships.
  • Strong written and verbal communication skills.
  • Creative problem-solving abilities.
  • A valid Driver's License.
  • Proficiency in English to ensure compliance with safety standards and policies.

Physical Demands and Work Environment
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. The duties listed are illustrative of the various types of work that may be performed.

The employee must be able to frequently lift up to 50 pounds and may be required to stand, sit, walk, climb, kneel, crouch, or crawl. Prolonged use of a computer keyboard, monitor, and telephone is expected. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may also operate equipment such as forklifts and pallet jacks.



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