Customer Experience Representative

7 days ago


Stuart, Florida, United States European Wax Center Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Service/Sales Associate. As a key member of our team, you will be responsible for delivering exceptional guest experiences, achieving sales goals, and providing personalized recommendations to our clients.

Key Responsibilities
  • Guest Experience: Create a memorable guest experience by utilizing European Wax Center terminology and tailoring scripts and standard responses while working in the location.
  • Sales and Service: Confirm each guest service(s) and offer recommended/related add-on service(s), administer check-ins and check-outs, processing payments, refunds, and reservation requests.
  • Product Knowledge: Develop a thorough understanding of European Wax Center services and products, educate guests on benefits and savings of Wax Passes, and inform guests of pre-booking benefits and how to utilize the app to reschedule.
  • Teamwork: Organize the reservation book based on guest requests and associate availability, perform opening and closing procedures for the center, and maintain a safe, sparkling clean, organized, and visually pleasant environment within the lobby and restrooms.
Requirements
  • Education: High school diploma or GED.
  • Experience: 2+ years of customer service experience or sales experience is preferred.
  • Skills: Exceptional interpersonal skills, excellent written and verbal communication, good time management and organizational skills, patience, and good listening skills.
About Us

European Wax Center is a beauty lifestyle brand that was founded in 2004, and has expanded with more than 1000 locations in over 45 states across the U.S. Our vision of Revealing Beautiful Skin takes place while we offer full body waxing services, an exclusive product portfolio, and an exceptional guest experience from the moment you Walk In until you Strut Out.

We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, our services, programs, and activities. We are an affirmative action and equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.



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