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HVAC Sales Representative

2 months ago

Stuart, Florida, United States Watsco Full time
About the Role

We are seeking a highly motivated and customer-focused Counter Sales Associate to join our team at Baker Distributing Company, a leading distributor of HVAC, refrigeration, and food service equipment in the U.S.

Job Summary

The Counter Sales Associate is responsible for providing exceptional customer service and sales support at our wholesale HVAC distributorships. This role involves interacting with internal and external stakeholders, including customers, vendors, and contractors, to ensure maximum sales and customer satisfaction.

Key Responsibilities
  • Represent Baker Distributing Company as a leader in the industry, ensuring maximum sales and customer satisfaction.
  • Interact with internal and external stakeholders, including customers, vendors, and contractors, to resolve customer relations problems and provide sales support.
  • Responsible for showroom merchandising and re-stocking product, ensuring a well-organized and visually appealing sales area.
  • Assist in resolving customer relations problems with both dealers and end-users, providing timely and effective solutions.
  • Complete sales order process for customers, with efforts to up-sell associated items and provide excellent customer service.
  • Service walk-in and telephone customers, assisting with sourcing and shipping parts, inventory control, and warranty administration.
  • Provide customer product and service needs by researching products via computer system, catalog, telephone, or other reference sources.
  • Arrange stock on shelves or racks in sales area and keeps merchandise in order, ensuring a clean and organized sales environment.
  • Apply suggestive selling techniques and up-sells to current and prospective customers, driving sales and revenue growth.
  • Conduct outgoing customer sales or service calls and resolve customer complaints, providing timely and effective solutions.
Requirements
  • High School Diploma or GED required.
  • Excellent communication skills, with a strong background in technical support, HVAC parts, and customer service/sales.
  • Intermediate MS Office capabilities and strong interpersonal skills, including sales, problem-solving, and customer service focus.
  • Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry.
  • Knowledge of air conditioning, heating, and ventilation equipment at a wholesale distribution level.
  • Strong ability to work independently and meet assigned goals and objectives in designated time frames.
  • Capable of working in a fast-paced environment with skills to multi-task on different levels.
  • Excellent customer service mindset with the ability to develop long-term relationships.
  • Excellent written and verbal communication skills and strong creative problem-solving skills.
  • Ability to work independently and in a team environment and possess a current, valid Driver's License.
  • Proficient in speaking, reading, and understanding English to ensure full compliance with safety standards, training, policies, and procedures.