Regional Operations Manager

2 weeks ago

MagstattleBas, Grand Est, United States Scantron Full time


Scantron Technology Solutions (STS) stands as a premier managed services provider specializing in IT, printing, and hardware solutions, with a strong emphasis on security embedded in every service.

STS delivers comprehensive, on-site support to businesses across various sectors, particularly in finance, manufacturing, transportation, and healthcare.

With over forty years of experience, the STS brand has established itself as a reliable partner for technology services and managed print solutions.

Why choose Scantron?

Join Scantron, where we prioritize both professional and personal development, collaborating with employees to outline a clear career trajectory and assisting them in reaching their career aspirations through internal and external training programs and tuition reimbursement.

We encourage our team members to innovate and contribute to solutions that enhance processes, systems, and transformations. We foster an environment where every employee has the opportunity to make a significant impact.

Our comprehensive benefits package for full-time employees includes an EPO medical plan option, HSA medical plans with employer contributions to an HSA account, dental and vision coverage, company-paid life insurance, and short- and long-term disability insurance.

Secure your future with Scantron's 401K savings plan, featuring a generous company match, with immediate vesting upon eligibility.

Engage in our company-wide wellness program, which also helps reduce your annual health insurance premiums.


Discover new educational and training opportunities through our Tuition Reimbursement Plan, covering up to $5,250, or utilize our LinkedIn Learning platform to enhance your skills and advance your career.


POSITION SUMMARY

The Regional Operations Manager is responsible for proactively overseeing the regional field service resources, ensuring responsive customer service and optimal corporate performance.

This role involves directing and coordinating all Field Service activities within the region.

ESSENTIAL RESPONSIBILITIES
Direct oversight of the entire regional field service organization.

This encompasses communication with Field Service Technicians, customers, and dealers, along with periodic field visits to uphold quality service standards.

Responsible for daily field operations, ensuring that contractual obligations are fulfilled (including preventative maintenance routines, call-backs, and response times) while delivering the highest level of customer service.

Supervisory Responsibilities:
Manages remote Field Service Technicians.

Oversees regional service staffing and resource allocation, proactively adjusting territories and personnel to ensure top-quality service for our customers.
Manages the annual budget for the assigned region, covering payroll, parts, travel, leasing, and other operational costs.
Determines training schedules for entry-level technicians in the region and coordinates training with the Training Manager. Assesses the expertise of field technicians to identify any additional training needs and arranges this training with the Training Manager.
Conducts thorough performance evaluations, both formally as per the technicians' review schedule and informally based on performance. Documents any corrective actions taken with technicians in the region and provides coaching to help them succeed in their roles.
Maintains a management approach that positively influences employees, Field Service Technicians, and managers.
Aims for continuous self-improvement through educational development, competitive analysis, and other enhancement methods.
Responsible for selecting and making hiring decisions.
Addresses and resolves customer complaints.

REQUIREMENTS
Bachelor's degree (B.A.) from a four-year college or university or 5-7 years of relevant experience and/or training; or an equivalent combination of education and experience.

  • 7 years of relevant experience
  • 5 years of supervisory experience
Experience with Service Now.
Demonstrates strong leadership capabilities.
PREFERRED SKILLS/EXPERIENCE
Exceptional verbal and written communication skills.
Problem-solving skills to manage high-pressure situations and multitask effectively.
Able to thrive in a flexible, dynamic work environment.

SCANTRON IS AN EQUAL OPPORTUNITY EMPLOYER.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applicants with disabilities may request accommodations to complete the selection process.

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