Regional Service Manager

20 hours ago


MagstattleBas, Grand Est, United States Scantron Full time
Job Summary

We are seeking a highly skilled Regional Service Manager to lead our field service operations and ensure exceptional customer service. As a key member of our team, you will be responsible for managing regional field service resources, directing and coordinating field service activities, and driving business growth.

Key Responsibilities
  • Field Service Operations
    • Direct responsibility for the entire regional field service organization, including communications with field service technicians, customers, and dealers.
    • Ensure quality service standards are upheld through periodic travel to the field.
  • Regional Service Staffing and Manpower Utilization
    • Proactively adjust territories and personnel to achieve the highest quality of service to our customers.
  • Financial Management
    • Manage annual budget for the assigned region, including payroll, parts, travel, space leasing, and other costs of doing business.
  • Training and Development
    • Determine training itinerary for entry-level technicians in the region and schedule training with the training manager.
    • Evaluate the level of expertise of technicians in the field and schedule additional training as needed.
  • Performance Management
    • Conduct accurate performance reviews and formally document any corrective action taken with technicians in the region.
    • Coach employees to ensure their success in their positions.
  • Leadership and Self-Improvement
    • Maintain a management style that has a positive impact on employees, field service technicians, and managers.
    • Strive for constant self-improvement through educational development, analysis of the competition, and other means of improvement.
  • Recruitment and Hiring
    • Select and make hiring decisions for the regional field service organization.
  • Customer Service
    • Address and resolve customer complaints in a timely and professional manner.
Requirements
  • Bachelor's degree from a four-year college or university or 5-7 years of related experience and/or training.
  • 5-7 years of related experience.
  • 3-5 years of supervisory experience.
  • ServiceNow experience.
  • Demonstrates leadership abilities.
Preferred Skills/Experience
  • Outstanding verbal and written communication skills.
  • Problem-solving ability to handle pressure situations and multitask.
  • Ability to work well in a flexible, dynamic work environment.


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