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Business Operations Manager

2 months ago

MagstattleBas, Grand Est, United States Cummins Full time

Job Summary

Cummins is seeking a highly skilled Business Operations Manager to lead our operations in Omaha/Kearney, Nebraska. As a key member of our team, you will be responsible for managing compliance with health, safety, and environmental standards, overseeing health, safety, and environmental audits, and encouraging a culture of corporate responsibility.

Key Responsibilities

  • Manage day-to-day operations at a defined location, responsible for all functions and financial metrics in a group of branches in a specific business segment or small geography.
  • Develop a deep understanding of Cummins business in the region, globally, and across all business units.
  • Develop and manage the business to the Annual Operating Plan with input from Business Development and Branch Managers.
  • Monitor all appropriate business metrics, including Branch balanced scorecards, profit and loss metrics, and asset metrics.
  • Ensure business growth by managing annual marketing and sales plan, developing and maintaining business relationships with customers, and developing new business partners and alliances.
  • Manage customer satisfaction for the Branches as measured by Net Promoter Score and Lens of the Customer programs.
  • Recruit, develop, motivate, and retain high-quality customer service employees.
  • Manage warranty submission and rejection, develop an understanding of repetitive warranty issues, and provide feedback to the organization to ensure product and service improvement.
  • Manage, develop, and motivate employees, complete, agree to, and monitor work plans and Individual Development Plans for Branch Managers.

Requirements

  • Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
  • Background within supply chains relating to industrial, construction, automation, technical, sales, or other relevant areas.
  • Ability to thrive in a fast-paced environment with multiple priorities and great leadership skills.
  • Actively participate in Safety Related Activities, such as Safety Committee Meetings and Facility Inspections.
  • Maintain operations performance measurements with initiative implementation and tracking.
  • Ability to manage branch purchasing, including finding vendors, ordering, receiving, and distributing products to departments in need.
  • Minimum 3 to 5 years of relevant experience, including managerial and budgetary experience.

Education, Licenses, Certifications

College, university, or equivalent degree in Business Administration, Engineering, or a related subject is required.

Compensation and Benefits

Cummins offers a competitive base salary rate commensurate with experience, as well as additional benefits, including our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage, and a full complement of personal and professional benefits.

Cummins and E-verify

Cummins is an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or other status protected by law.