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Regional Operations Leader

2 months ago

MagstattleBas, Grand Est, United States Scantron Full time

Scantron Technology Solutions (STS) stands as a premier managed services provider specializing in IT, printing, and hardware solutions, with a strong emphasis on security integrated into every service. STS delivers nationwide, on-site support to businesses across various sectors, including finance, manufacturing, transportation, and healthcare. With over forty years of experience, the STS brand has earned a reputation as a reliable partner for technology services and managed print solutions.

Why Join Scantron?

At Scantron, we prioritize both professional and personal development, collaborating with our employees to create a clear career trajectory and assisting them in reaching their professional aspirations through internal and external training opportunities, as well as tuition reimbursement. We encourage our team members to innovate and contribute to solutions that enhance processes, systems, and transformations. Our work environment is designed to empower every employee to make a meaningful impact.

  • We offer a comprehensive benefits package for our full-time employees, which includes EPO medical plan options, HSA medical plans with employer contributions, dental and vision coverage, company-paid life insurance, and short- and long-term disability insurance.
  • Secure your future with Scantron's 401K savings plan featuring a generous company match, with immediate vesting upon eligibility.
  • Engage in our company-wide wellness program that also helps reduce your annual health insurance premiums.
  • Discover new educational and training opportunities through our Tuition Reimbursement Plan, covering up to $5,250, or utilize our LinkedIn Learning platform to enhance your skills and advance your career.
POSITION OVERVIEW

The Regional Operations Leader is responsible for the proactive management of regional field service resources, ensuring responsive customer service and optimal corporate performance. This role involves directing and coordinating all field service activities within the region.

KEY RESPONSIBILITIES
  • Oversee the entire regional field service organization, maintaining communication with Field Service Technicians, customers, and dealers, while also traveling to the field to uphold quality service standards. Ensure daily field operations meet contractual obligations (including preventative maintenance, call-backs, and response times) while delivering exceptional customer service.
    • Supervisory Responsibilities: Manage remote Field Service Technicians.
  • Optimize regional service staffing and manpower utilization by proactively adjusting territories and personnel to deliver the highest quality of service to customers.
  • Manage the annual budget for the assigned region, encompassing payroll, parts, travel, space leasing, and other operational costs.
  • Develop training plans for entry-level technicians in the region and coordinate training sessions with the Training Manager. Assess the expertise of field technicians to identify additional training needs and schedule accordingly.
  • Conduct thorough performance evaluations, both formally and informally, documenting any corrective actions taken with technicians and providing coaching to support their success.
  • Maintain a management approach that positively influences employees, Field Service Technicians, and managers.
  • Pursue continuous self-improvement through educational development, competitive analysis, and other means.
  • Make hiring decisions and select candidates for the team.
  • Address and resolve customer complaints effectively.
QUALIFICATIONS
  • Bachelor's degree (B.A.) from a four-year college or university, or 5-7 years of relevant experience and/or training; or an equivalent combination of education and experience.
  • 5-7 years of related experience.
  • 3-5 years of supervisory experience.
  • Experience with Service Now.
  • Demonstrated leadership capabilities.
PREFERRED SKILLS/EXPERIENCE
  • Exceptional verbal and written communication skills.
  • Strong problem-solving abilities to manage high-pressure situations and multitask effectively.
  • Able to thrive in a flexible, dynamic work environment.
SCANTRON IS AN EQUAL OPPORTUNITY EMPLOYER.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.