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Regional Operations Leader

2 months ago

MagstattleBas, Grand Est, United States CarHop Auto Sales Full time


As a key member of the Field Leadership team, the Regional Operations Leader will oversee the achievement of sales and revenue objectives throughout the region.



Key Responsibilities:

- Recruit, retain, and nurture exceptional talent at each branch.
- Drive consistent performance across the region on critical metrics.
- Organize and facilitate weekly sales training sessions.
- Conduct impactful branch visits that add value.
- Ensure staff effectively implements our sales methodology.
- Address and resolve customer concerns promptly.
- Conduct performance evaluations for team members.
- Develop targeted, actionable plans to address areas needing improvement.
- Clearly communicate facility and lot standards and reinforce expectations during branch visits.


This position is based out of Omaha, necessitating residency in Omaha or a daily commute.

Candidates should be prepared for daily travel to various locations within the region during the workweek.

Benefits for the Regional Operations Leader:
- Competitive compensation package with performance-based bonuses and significant earning potential.
- Starting salary range of $85,000 to $100,000.
- Company-provided vehicle for regional travel.
- Comprehensive health benefits (medical, dental, vision, and flexible spending).
- 401(k) plan with company matching.
- Paid time off and a favorable work/life balance.
- Closed on Sundays.

Branch locations close at 6:00 PM.

A vibrant work environment filled with exceptional colleagues.
A fulfilling job experience dedicated to helping individuals and enhancing their lives.
We equip you with the necessary tools for success through regular training and coaching.

Responsibilities of the Regional Operations Leader:
- Develop Branch Managers.
- Ensure that monthly, quarterly, and annual financial goals for each branch and the region are met.
- Effectively manage multiple branch locations, ensuring each meets key operational benchmarks.
- Recruit, retain, and develop a high-performing team of Branch Managers, maintaining vacancy rates at 3% or less and branch turnover at 20% or less annually.
- Monitor and evaluate branch performance metrics, conducting one-on-one meetings with Branch Managers and staff.
- Organize and lead weekly sales training sessions.

- Conduct meaningful branch visits and reviews, establishing specific action items with each branch team, measuring progress toward objectives, and holding teams accountable.


- Ensure staff is thoroughly trained in our sales process and applies it consistently.
- Address and resolve customer issues in a timely manner, ensuring no issues are unresolved beyond 48 hours.
- Maintain the highest level of customer service.
Qualifications for the Regional Operations Leader:
- High school diploma or equivalent required; college degree preferred.
- A minimum of five (5) years in a District/Regional Manager role overseeing multiple locations.
- Strong customer service skills, composed demeanor, empathy, patience, pleasing voice, good grammar, and a genuine desire to assist others.
- Must possess clear and effective verbal and written communication skills.
- Intermediate or advanced computer skills are advantageous.

- Must successfully complete pre-employment criminal background checks and motor vehicle record inquiries; possess and maintain a valid driver's license with an acceptable driving record as per our insurance carrier's requirements.


Travel is an essential function of this role.

About Us:


CarHop specializes in assisting individuals with less-than-perfect credit to achieve transportation independence. With locations across 12 states nationwide, we have positively impacted thousands of lives by Helping People Drive.


Vehicle sales are not required, as we are not a traditional dealership. This opportunity could mark the beginning of a rewarding career in multi-unit district management with excellent earning and career advancement potential.
We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, creed, age, sex, national origin, ancestry, marital status, familial status, pregnancy, disability (including those related to pregnancy or childbirth), military or veteran status, membership or non-membership in a labor organization, sexual orientation, gender identity, genetic information, status regarding public assistance, or any other characteristic or activity protected under federal, state, or local law.