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Regional Operations Supervisor

2 months ago

MagstattleBas, Grand Est, United States Cover Care Full time
Job Overview

Location
CC Omaha - Omaha, NE

Employment Type
Full Time

Compensation
$45,000 - $55,000 Annual Salary

Travel Requirements
Frequent Travel

Work Schedule
Day Shift

Role Summary:

The Regional Operations Supervisor plays a crucial role in upholding the standards of the Cover Care Brand across designated markets. This position is responsible for managing the brand, guiding team members, and collaborating with upper management. Regular travel to assigned markets is essential for evaluating operations and ensuring compliance with brand standards while fostering teamwork.

Key Responsibilities:

To excel in this position, the individual must effectively perform the following duties, which will be evaluated as part of their performance assessment. This list is not exhaustive; additional responsibilities may be assigned. The company is committed to providing reasonable accommodations for individuals with disabilities to perform these functions.
  1. Engage in daily operational tasks within the assigned market.
  2. Maintain regular communication with headquarters and each designated market.
  3. Review past assignments completed by technicians to ensure adherence to Cover Care standards.
  4. Follow up with clients previously interacted with by technicians to ensure satisfaction.
  5. Participate in special assignments as necessary.
  6. Ensure that all team members represent the Cover Care Brand appropriately.
  7. Oversee the condition of vehicles used by technicians to ensure brand representation.
  8. Conduct site visits with technicians to verify compliance with brand standards.
  9. Provide ongoing feedback to team members.
  10. Deliver exceptional customer service and satisfaction.
Additional Responsibilities:
  1. Conduct sales visits as assigned.
  2. Lead weekly regional team meetings.
  3. Review and approve employee timecards and leave requests.
  4. Ensure regular maintenance of company vehicles and report any issues.
  5. Maintain cleanliness and organization of company vehicles.
  6. Consistently represent the brand being managed.
  7. Provide on-site training as needed.
  8. Oversee local storage unit organization.
  9. Conduct annual performance reviews for assigned staff.
  10. Prepare weekly expense reports.
  11. Perform other assigned duties as required.
Qualifications:

To be successful in this role, candidates should possess the following education and experience:
  1. High school diploma or GED is mandatory.
  2. A minimum of 5 years of experience in automatic pool cover service is required.
  3. Management or supervisory experience is preferred.
  4. A valid driver's license is essential.
Skills and Abilities:

The following skills and abilities are necessary to perform the essential duties of this position effectively:
  1. Strong verbal and written communication skills.
  2. Exceptional customer service abilities, with a focus on client satisfaction.
  3. Advanced knowledge of pool cover mechanics.
  4. Basic understanding of electrical and mechanical systems.
  5. Problem-solving skills for complex mechanical issues.
  6. Proficiency in operating power and hand tools.
  7. Ability to thrive in a fast-paced, deadline-driven environment.
  8. Basic mathematical skills.
  9. Strong organizational and time management skills, with the ability to multitask.
  10. Capability to provide guidance and feedback to technicians and team members.
  11. Ability to work independently with minimal supervision.
  12. Team-oriented mindset.
  13. Willingness to work extended hours and weekends as needed.
  14. Flexibility to travel on short notice.
  15. Ability to travel for multiple consecutive nights.
Physical Requirements:

The physical demands described here are representative of those that an individual must meet to successfully perform the essential functions of this job. The company will provide reasonable accommodations for individuals with disabilities to perform these functions:
  1. Ability to stand, sit, kneel, crawl, and move frequently throughout the workday.
  2. Ability to drive.
  3. Ability to see, distinguish colors, and read various documents.
  4. Ability to hear and use fingers to operate tools and equipment.
  5. Ability to travel by air.
  6. Ability to lift up to 100 pounds and push or pull up to 150 pounds.
  7. This position requires regular exposure to outdoor environments, noise, temperature variations, dust, moving parts, and heavy machinery.