Field Support Engineer

2 weeks ago

Roanoke, Virginia, United States TMEIC Corporation Americas Full time

Job Title: Technical Services Engineer

Office Location: Preferred locations include Roanoke, VA or Houston, TX

Department: Industrial Systems/Technical Services

General Role Overview:

Deliver warranty engineering solutions, encompassing technical and parts assistance for clients and field engineers.

Key Responsibilities:

  • Develop potential solutions for clients and field engineers based on failure trend analysis.
  • Provide guidance to clients and company engineers to troubleshoot onsite challenges effectively.
  • Utilize remote diagnostic tools to analyze equipment failures when necessary.
  • Lead problem-solving initiatives at client locations, coordinating efforts among engineering teams, suppliers, and clients.
  • Address hardware, software, or system design deficiencies through collaboration with clients and company engineers.
  • Organize and schedule essential resources, including parts and engineering availability, for field change execution.
  • Communicate any identified errors or deficiencies in hardware, software, or system design to the factory and implement corrective actions as required.
  • Maintain accurate case information in CRM for timely reporting.
  • Monitor monthly warranty expenses for the assigned business unit and report findings to the Technical Services Manager.
  • Prepare and distribute Service Advices to clients and field engineers as needed.
  • Draft and/or review field reports, issuing them to clients upon request.
  • Ensure compliance with safety qualifications relevant to assigned tasks and adhere to company and client safety protocols.
  • Manage warranty replacements efficiently, expediting when necessary.
  • Address supplier product failures promptly and cost-effectively.
  • Be available to respond to client inquiries after regular business hours on a rotating basis.
  • Investigate proposed field changes, report issues, and suggest solutions to the parent company as needed.

General Employee Responsibilities:

  • Commit fully to tasks assigned by management.
  • Provide management with informed recommendations.
  • Notify management promptly if work cannot be completed as specified.
  • Collaborate effectively with peers and engage cross-organizationally as directed by management.
  • Uphold company core values: Integrity, Client Focus, Team Orientation, and Personal Commitment.
  • Adhere to all company policies, practices, and procedures, as well as applicable regulations and laws.
  • Proactively suggest feasible improvements.
  • Ensure effective use of business tools and processes.

Minimum Qualifications:

  • Bachelor’s degree in electrical, mechanical, or a related engineering discipline, or equivalent experience.
  • At least 3 years of experience in field engineering, customer support, development, testing, or project engineering within industrial control and drive systems.
  • Proven ability to build successful working relationships with clients, suppliers, and internal/external stakeholders.
  • Strong personal leadership, interpersonal, organizational, administrative, and communication skills.
  • Demonstrated commitment to continuous improvement in assigned responsibilities.
  • Proficient in MS Office Suite (Word, Excel, PowerPoint, Access, Outlook).
  • Willingness to travel domestically and internationally, approximately 20%, often with limited notice.

Preferred Qualifications:

  • Experience in controls engineering.
  • Background in VFD engineering.

Company Overview:
TMEIC Corporation Americas is an equal opportunity employer, committed to diversity and inclusion in the workplace.

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