Field Engineer for Technical Services

2 weeks ago

Roanoke, Virginia, United States TMEIC Corporation Americas Full time

Job Title: Technical Services Field Engineer - Variable Frequency Drives & Motors

Office Location:
Roanoke, Virginia, Houston, Texas, Illinois, Indiana, Minnesota, Wisconsin, New Hampshire, North Carolina, South Carolina, Georgia, Florida preferred

Business Function/Department: Industrial Systems/Technical Services

General Role Description:
Deliver specialized expertise in variable frequency drives (VFD) and control engineering, providing both onsite and remote service and maintenance support.

Role Accountabilities:
  • Serve as the factory expert for VFD products, advising clients and company engineers to resolve onsite challenges.
  • Offer technical assistance to clients and fellow engineers when not engaged in fieldwork.
  • Conduct preventative maintenance on client systems.
  • Utilize remote diagnostic tools to analyze equipment failures, performing on-site diagnostics and repairs as necessary.
  • Communicate any hardware, software, or system design deficiencies to the factory, implementing corrective actions as outlined in Field Change Notices.
  • Troubleshoot and repair defective components, ensuring minimal downtime.
  • Maintain accurate records in the client relationship management (CRM) tool to ensure timely reporting.
  • Prepare and issue Service Advices to clients and field engineers as approved.
  • Document fieldwork through comprehensive service reports submitted to clients.
  • Adhere to safety qualifications relevant to assigned tasks, complying with both company and client safety protocols.
  • Configure equipment to facilitate timely resolution of product failures by suppliers.
  • Address client issues, including after-hours support as scheduled.
  • Investigate proposed field changes, reporting issues and recommending solutions to the parent company as needed.
  • Provide training to client personnel on system maintenance and operation procedures.
  • Identify and propose additional value-added products and services through proactive client engagement.
  • Execute commissioning, installations, quality inspections, and performance testing of VFDs to meet design specifications as assigned.

General Employee Accountabilities:
  • Apply full effort to tasks assigned by management.
  • Provide management with sound advice.
  • Notify management promptly if work cannot be completed as specified.
  • Collaborate effectively with peers and across departments as directed by management.
  • Embody the company's core values: Integrity, Client Focus, Team Orientation, and Personal Commitment.
  • Adhere to all company policies, practices, and procedures, as well as applicable regulations and laws.
  • Proactively recommend feasible improvements.
  • Ensure effective use of business tools and processes.

Minimum Qualifications:
  • Bachelor’s degree in electrical, mechanical, or a related engineering discipline, or equivalent experience.
  • Minimum of 3 years of field engineering experience in power conversion (A/C VFD engineering), with knowledge of power distribution, power electronics, and rotating machinery.
  • Proven ability to establish successful working relationships with clients, suppliers, and other stakeholders.
  • Strong personal leadership, interpersonal, organizational, administrative, and communication skills.
  • Commitment to continuous improvement in assigned responsibilities.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Willingness to travel domestically and internationally, approximately 50%, often with little notice.

Preferred Qualifications:
  • 5 years of experience in technical services, field, or customer support engineering focused on AC and DC Variable Frequency Drives in an industrial setting.
  • Experience in field engineering within metals rolling, container crane systems, and/or paper industries.
  • Familiarity with legacy A/C and DC VFD engineering, including AC/DC2000, AV/DC300, Innovation Series, T250.
  • Knowledge of controls engineering in LAN Topology for ISBUS, Profibus, Modbus, EGD, DeviceNet, TCnet, MELPAC, and TOSLINE protocols.
  • Experience with PLCs from manufacturers such as Toshiba, GE, Rockwell, and Mitsubishi Electric.
  • Ability to install, inspect, and maintain equipment according to relevant operational and installation guidelines.
  • Fluency in Spanish or Mandarin, both written and verbal, in addition to English, for international client communications.


Link to TMEIC Corporation Americas website: To be considered for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted.

EEO/AA/M/F/Vet/Disability Employer

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