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Warranty Engineering Consultant

2 months ago

Roanoke, Virginia, United States TMEIC Corporation Americas Full time

Job Title: Technical Services Engineer

Office Location: Preferred locations available

Department: Industrial Systems/Technical Services

General Role Overview:

As a Technical Services Engineer, you will be responsible for providing warranty engineering and technical support to clients and field engineers. Your expertise will help ensure the successful resolution of equipment issues and enhance customer satisfaction.

Key Responsibilities:

  • Develop solutions for clients and field engineers based on failure trend analysis.
  • Offer guidance and technical support to resolve onsite challenges.
  • Utilize remote diagnostic tools to analyze equipment failures when required.
  • Lead problem-solving initiatives involving engineering teams, suppliers, and clients to address issues at client locations.
  • Collaborate with clients and engineers to rectify deficiencies in hardware, software, or system design.
  • Coordinate resources, including parts and engineering availability, for field change implementations.
  • Communicate any design deficiencies to the factory and implement corrective actions as necessary.
  • Maintain accurate records in the CRM for timely reporting.
  • Monitor and report warranty costs for the assigned business unit.
  • Prepare and distribute Service Advices to clients and field engineers as needed.
  • Draft and review field reports for client distribution.
  • Uphold safety qualifications relevant to assigned tasks and adhere to safety protocols.
  • Manage warranty replacements efficiently.
  • Address supplier product failures promptly and cost-effectively.
  • Be available for client support after regular business hours on a rotating basis.
  • Investigate proposed field changes and provide feedback to the parent company as required.

Employee Expectations:

  • Commit fully to tasks assigned by management.
  • Provide informed recommendations to management.
  • Notify management promptly if work cannot be completed as planned.
  • Collaborate effectively with peers and across departments as directed.
  • Demonstrate the company’s core values: Integrity, Client Focus, Team Orientation, and Personal Commitment.
  • Adhere to all company policies, practices, and applicable regulations.
  • Proactively suggest viable improvements.
  • Ensure effective use of business tools and processes.

Minimum Qualifications:

  • Bachelor’s degree in electrical, mechanical, or a related engineering discipline, or equivalent experience.
  • A minimum of 3 years of experience in field engineering, customer support, or project engineering within industrial control and drive systems.
  • Proven ability to build successful relationships with clients and suppliers.
  • Strong leadership, interpersonal, organizational, and communication skills.
  • Commitment to continuous improvement in all responsibilities.
  • Proficiency in Microsoft Office Suite.
  • Willingness to travel domestically and internationally, approximately 20% of the time.

Preferred Qualifications:

  • Experience in controls engineering.
  • Familiarity with VFD engineering.

Company Overview:
TMEIC Corporation Americas is committed to providing innovative solutions and exceptional service to our clients. We value integrity, teamwork, and a commitment to excellence in all our endeavors.