Veterinary Client Support Specialist

2 weeks ago


Arnold, Maryland, United States VetEvolve Full time
Position Overview

We are seeking responsible, dedicated, and friendly individuals who possess a passion for animal care and professional development. If you are an experienced client service professional looking to advance your career, we invite you to explore this opportunity. You will face challenges, gain knowledge, and your compassion, skills, and ambition will be recognized and rewarded.

Key Responsibilities

As a Veterinary Client Support Specialist, your duties will include:

  • Providing exceptional service to clients in a veterinary or medical setting, with a minimum of one year of relevant experience.
  • Utilizing knowledge of standard office practices, client service protocols, and effective telephone communication techniques.
  • Performing clerical tasks with efficiency and precision, managing a multi-line phone system, and processing various forms of payment.
  • Maintaining accurate patient records, gathering pertinent information from clients, and entering data into patient management systems, with experience in Cornerstone being advantageous.
  • Completing assigned responsibilities within designated timeframes while working independently.
  • Exhibiting empathy towards clients and treating animals with dignity and care.
  • Demonstrating excellent interpersonal communication abilities.
  • Committing to delivering outstanding client service consistently.
  • Being physically capable of lifting objects weighing up to 40 pounds unassisted and heavier items with assistance.
  • Maintaining focus and energy throughout the entire shift, which may extend beyond 10 hours on occasion.
  • Preferred qualifications include familiarity with veterinary medical terminology and general computer proficiency.


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