Client Relations Coordinator

2 weeks ago


Arnold, Missouri, United States Katapult Network Full time


Katapult Network is dedicated to assisting recent college graduates with limited professional experience in securing their next career opportunity.

We specialize in connecting new graduates to full-time, entry-level positions with some of the country's leading employers.

Our clientele includes innovative start-ups and established billion-dollar firms seeking to discover their future talent.

Position Overview:
We are on the lookout for an entry-level Client Services Coordinator. This role presents an excellent opportunity for recent graduates or emerging professionals eager to launch their careers. The Client Services Coordinator is responsible for cultivating dynamic relationships and providing support across various teams within the organization. The ideal candidate should be composed, professional, and adept in all forms of communication. This position offers competitive compensation and benefits, along with significant growth potential. Recent graduates are encouraged to submit their applications. No prior experience is necessary.

Key Responsibilities as a Client Services Coordinator:
• Enhance customer relations by responding to incoming calls to provide information about products and services, process orders, cancel accounts, or gather details regarding complaints.
• Represent the organization by delivering friendly, professional service, even in challenging situations.
• Maintain records of customer interactions and transaction details, including inquiries, complaints, and actions taken.
• Utilize critical thinking skills to address customer complaints and inquiries.
• Serve as a subject-matter expert for all customer-related questions.
• Verify that appropriate changes are made to resolve customer issues.
• Determine charges for requested services, collect deposits or payments, or facilitate billing.
• Collaborate with other teams, including development, sales, and marketing, as necessary.

Ideal Candidate Profile:
• Dependable - demonstrate a sense of trustworthiness and reliability.
• Critical thinking - apply logic and reasoning to evaluate the strengths and weaknesses of various solutions, conclusions, or approaches to problems.
• Customer service orientation - proactively assist clients in a professional and friendly manner to create the best possible experience by building relationships and understanding service quality standards.
• Self-control - maintain a positive demeanor in the face of criticism and manage emotions effectively, avoiding aggressive behavior in difficult situations.
• Communication - articulate ideas clearly in both written and verbal formats, listen attentively, and share information appropriately with individuals inside and outside the organization.

Compensation: $38,000-42,000 annually plus benefits.

Qualifications:
• Bachelor's degree required.

Katapult Network is an equal-opportunity employer and values diversity in all its forms. Individuals of all identities and backgrounds are encouraged to apply.

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