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Desktop Support Specialist
2 months ago
Take on a pivotal role in safeguarding our nation's security and contributing to vital intelligence operations. Your expertise will play a crucial part in defending against potential threats.
Position Summary:
At Blackspoke, our people are our greatest asset. As a Desktop Support Specialist, you will be instrumental in ensuring operational safety and enhancing future capabilities. We are seeking a TS/SCI cleared Desktop Support Specialist to provide essential support for our intelligence operations.
Key Responsibilities:
- Deliver first-line support for desktop systems, addressing hardware and software challenges.
- Oversee user accounts, permissions, and access management.
- Install, configure, and maintain desktop operating systems and applications.
- Respond to user inquiries and resolve tickets efficiently and professionally.
- Conduct regular system maintenance and updates to ensure peak performance and security.
- Assist in the rollout of new technologies and software solutions.
- Document technical resolutions and maintain a knowledge base for recurring issues.
- Collaborate with other IT teams to troubleshoot complex problems and enhance service delivery.
- Provide basic network support and troubleshooting.
- Facilitate user training sessions on new software or hardware as required.
Qualifications:
- Associate's degree in Information Technology or a related field, or equivalent experience.
- Minimum of 5 years in desktop support or a similar IT role.
- Proficient in Windows operating systems and Microsoft Office applications.
- Understanding of basic networking principles and troubleshooting techniques.
- Exceptional customer service skills with the ability to explain technical concepts to non-technical users.
- Security+ certification or the ability to obtain it within 90 days of employment.
- TS/SCI Clearance is mandatory, with eligibility for CI Poly.
- Capability to prioritize and manage multiple tasks in a dynamic environment.
- Willingness to provide occasional after-hours support.
Preferred Skills:
- Experience with remote desktop support tools.
- Knowledge of Active Directory and Group Policy.
- Familiarity with IT service management tools (e.g., ServiceNow).
- Basic scripting abilities (PowerShell, batch, etc.).
- Experience in a governmental or intelligence community setting.
Benefits:
- Engage in high-impact projects that contribute to national security.
- Opportunities for professional growth in a high-paced environment.
- A collaborative atmosphere that values innovation and efficiency.
- A competitive benefits package reflecting our commitment to attracting and retaining top talent.
Note: This position requires U.S. Citizenship and an active security clearance.
Equal Opportunity Employer/Veterans/Disabled. Individuals with disabilities, including disabled veterans or veterans with service-connected disabilities, are encouraged to apply.This Organization Participates in E-Verify.