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Client Engagement Specialist

2 months ago

Arnold, Missouri, United States Scott Timmerwilke - State Farm Agent Full time
Job OverviewPOSITION SUMMARY:
As a Client Engagement Specialist with Scott Timmerwilke - State Farm Agent, you will play a pivotal role in delivering outstanding customer experiences that contribute to the success of our insurance agency. Your keen attention to detail, exceptional customer service abilities, and genuine desire to assist individuals will make you an invaluable asset to our team.

We are eager to connect with individuals who embody a customer-centric approach and possess the empathy necessary for this role. We foresee opportunities for internal advancement for candidates who are particularly motivated and sales-oriented.

EMPLOYEE BENEFITS:
  • Competitive salary with commission and bonus opportunities
  • Option for a 4-Day Work Week
  • 75% coverage of Health Insurance costs
  • 401K Roth plan
  • Fully funded Life and Disability Insurance
  • Annual performance bonuses
  • Paid Time Off (PTO)
  • Career growth potential within the agency
  • Valuable experience for career development
KEY RESPONSIBILITIES:
  • Build and maintain customer relationships, ensuring follow-up as necessary.
  • Deliver prompt, accurate, and friendly service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing.
  • Utilize a customer-focused, needs-based approach to educate clients about available insurance products.
  • Employ effective communication skills to meet customer needs while fostering business growth.
REQUIRED QUALIFICATIONS:
  • Strong commitment to customer service excellence
  • Adept at relating to clients, addressing their inquiries, and anticipating their needs
  • Outstanding communication skills for assisting customers and collaborating with team members
  • Proactive in identifying and resolving issues
  • Comfortable with communication via phone, text, and email