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Veterinary Client Relations Specialist

2 months ago

Arnold, Maryland, United States VetEvolve Full time
Position Overview

As a Veterinary Client Relations Specialist in a veterinary practice, you will play a crucial role in providing exceptional service to both pet owners and their beloved animals. Your primary focus will be on ensuring smooth front desk operations and creating a welcoming atmosphere for all clients.

In this position, you will be an essential part of our veterinary team, contributing to a culture that values both professional growth and compassionate care. Your interactions will leave a lasting impression on clients, making them feel valued and secure.

Key Responsibilities
  • Provide outstanding customer service to pet owners, both in person and via phone, ensuring a friendly and efficient experience.
  • Manage appointment scheduling, maintain accurate records, and handle invoicing and payment estimates.
  • Respond empathetically to clients during challenging and emotional situations.
  • Educate clients about wellness plans, pet nutrition, and products available in the practice.
  • Execute opening and closing procedures, including end-of-day reports and financial deposits.
  • Perform data entry tasks, including client questionnaires and referral documentation.
  • Admit patients by ensuring accurate weight and up-to-date information is recorded.
Benefits

As a full-time employee, you will enjoy a range of benefits, including:

  • 401(k) retirement plan
  • Health insurance coverage
  • Paid time off
  • Employee discounts on services
  • Flexible work scheduling

Compensation: Salary is negotiable based on experience.

At VetEvolve, we are dedicated to providing exceptional veterinary care and customer service. Our mission is to foster a supportive environment for both pets and their owners, ensuring that every client feels like part of our family. We are committed to building sustainable and fulfilling careers in the veterinary profession.

Qualifications
  • Experience with veterinary software and terminology is preferred.
  • Ability to assess situations and communicate effectively with clients and the veterinary team.
  • Proficient in triaging phone calls and determining the urgency of visits.
  • Strong communication skills and the ability to work collaboratively with team members.
  • Excellent time management skills and the ability to multitask effectively.
  • A positive attitude and a commitment to teamwork.