Client Engagement Specialist

2 weeks ago


Arnold, Missouri, United States Compass Health Network Full time

The Patient Services Coordinator plays a vital role within the integrated care team, ensuring a welcoming environment for patients upon their arrival. This position involves managing the check-in and check-out processes, confirming patient demographics, and collecting any applicable co-pays. The role encompasses various appointment types, including primary care, dental, behavioral health, and specialist visits. Given the dynamic nature of this position, it requires frequent interaction with both colleagues and patients.

This is a full-time position eligible for benefits, operating Monday through Friday with variable hours. The selected candidate will be required to work on-site.

Key Responsibilities Include:

  • Primary Duties:
    Welcome patients as they arrive, consistently adhering to the organization's customer service standards.
    Manage and confirm patient appointments, informing them of necessary documentation (such as co-pays and past due balances) required for their visits.
    Perform data entry tasks within electronic health record (EHR) systems.
    Complete financial documentation, ensuring all necessary forms are filled out accurately.
    Verify insurance and demographic details at each visit, updating records as needed.
    Collect co-pays when applicable.
    Answer phone calls courteously and direct inquiries to the appropriate staff members.
    Monitor the waiting area to ensure timely patient flow.
    Review provider schedules daily for any updates.
    Receive daily reports for information on patients with upcoming appointments.
    Balance daily transactions and submit collected funds to the appropriate supervisor or manager.
    Distribute daily mail.
    Maintain a clean and organized lobby and waiting area.
    Travel to other clinic locations as required.
  • Additional Responsibilities:
    Maintain regular attendance, with flexibility to adjust hours as needed to meet clinic demands.
    Uphold strict confidentiality and adhere to all HIPAA regulations.
    Conduct oneself in accordance with the employee handbook.
    Participate in all required training sessions.
    Stay informed about updates or changes in insurance policies and communicate these to the supervisor.
    Report any relevant changes or updates to the supervisor.
    Perform other duties as assigned.


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