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Application Support Specialist
2 months ago
About Chenega MIOS SBU
Chenega Military, Intelligence & Operations Support (MIOS) is a leading provider of integrated enterprise IT support to Federal customers worldwide. We leverage cutting-edge technology and employ Subject Matter Experts (SMEs) with decades of experience in the Federal marketplace.
The Role: Application Support Engineer
We are seeking a highly motivated and skilled Application Support Engineer to join our team. In this role, you will be responsible for providing technical support and troubleshooting assistance to our clients. You will work closely with engineers and other IT professionals to ensure the smooth operation of critical systems.
Responsibilities:
- Provide timely and effective technical support to clients via phone, email, or remote access.
- Diagnose and resolve complex technical issues related to software applications and hardware.
- Document technical solutions and create knowledge base articles for future reference.
- Collaborate with engineers and other IT professionals to identify and implement process improvements.
- Stay up-to-date on the latest technologies and industry best practices.
Qualifications:
- Proven experience as an Application Support Engineer or in a similar role.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Knowledge of various operating systems, networking protocols, and security principles.
Benefits:
Chenega MIOS SBU offers a competitive salary and benefits package, including:
- Comprehensive health insurance.
- Paid time off.
- Retirement savings plan.
- Professional development opportunities.
