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Restoration Operations Leader

2 months ago


Arnold, Maryland, United States SERVPRO of AnnapolisSeverna Park Full time
Job Overview

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance

SERVPRO of Annapolis/Severna Park is seeking a Restoration Supervisor to oversee and manage restoration projects effectively.

Note: An IICRC water certification is mandatory for this role. If you are interested in a career with SERVPRO but lack the IICRC certification, please consider our Restoration Technician position.


This role is pivotal in the restoration industry, providing an excellent opportunity to advance your career.


Benefits Offered:

  • Competitive salary
  • Comprehensive benefits package
  • Opportunities for career advancement
  • Professional growth and training

As a representative of the SERVPRO brand, the Restoration Supervisor plays a crucial role in ensuring customer satisfaction by coordinating and executing project activities efficiently.


Key Responsibilities:

  • Oversee and execute production processes as planned while ensuring quality standards are met.
  • Enhance customer and client experiences, focusing on overall satisfaction as reflected in online feedback.
  • Clearly communicate expectations to restoration technicians and supervise their work.
  • Maintain detailed and accurate job documentation to support the services rendered.
  • Manage labor and material usage on assigned projects.
  • Collaborate with the restoration project manager and office staff regarding project updates and challenges.

Additional Responsibilities:

  • Adhere to OSHA guidelines to ensure job safety.
  • Safeguard assets by properly utilizing equipment and materials.
  • Provide coaching and training to restoration technicians.

Position Requirements:

  • Valid driver's license.
  • High school diploma or GED (preferred).
  • Minimum of 1 year of experience in cleaning, restoration, or construction.
  • IICRC certification is required for the supervisor role.

Skills and Physical Demands:

  • Ability to regularly lift up to 50 pounds, and occasionally up to 100 pounds with assistance.
  • Capability to climb ladders, work at heights, and navigate tight spaces (e.g., crawl spaces, attics).
  • Proficient in repetitive pushing, pulling, lifting, and carrying of objects.
  • Ability to work with cleaning agents safely.

Each SERVPRO Franchise operates independently.


All employees of a SERVPRO Franchise are hired and managed by the independently owned and operated SERVPRO Franchise. They are not employees or agents of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC in any capacity.