Veterinary Client Relations Specialist

1 week ago


Arnold, Maryland, United States VetEvolve Full time
Position Overview

As a Veterinary Client Relations Specialist in a veterinary practice, you will play a crucial role in ensuring a seamless experience for both pet owners and their beloved animals. Your primary duty will be to manage front desk operations efficiently, making sure that every client feels valued and at ease during their visit.

Key Responsibilities:

  • Provide outstanding customer service to pet owners, addressing their needs with courtesy and promptness, whether in person or via phone.
  • Handle appointment scheduling and confirmations, maintain organized records, and prepare estimates and invoices for services rendered.
  • Respond with empathy and understanding in challenging and emotional circumstances.
  • Inform clients about wellness plans, products available in the waiting area, and other relevant information.
  • Execute opening and closing tasks, including daily reports and financial deposits.
  • Conduct data entry for client records, questionnaires, and referral details.
  • Admit patients by ensuring accurate weight measurements and up-to-date information.

Benefits:

  • 401(k) plan
  • Health insurance coverage
  • Paid time off
  • Employee discounts
  • Flexible work schedules

We are dedicated to providing exceptional veterinary care and customer service, fostering a culture that prioritizes the well-being of both pets and their owners. Your trust is paramount to us, and we strive to create a welcoming environment where every client feels like family.

Qualifications:

  • Experience with veterinary software and a background in the veterinary field is preferred.
  • Familiarity with veterinary terminology and the ability to communicate effectively with clients and the veterinary team.
  • Ability to triage situations to distinguish between emergencies and routine visits.
  • Strong communication skills and the ability to collaborate with team members.
  • Excellent time management skills, problem-solving abilities, and capacity to handle multiple tasks efficiently.
  • A positive attitude and a collaborative spirit are essential.


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