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Client Service Specialist

2 months ago

Arnold, Missouri, United States Scott Timmerwilke - State Farm Agent Full time
Job Overview

POSITION SUMMARY:
As a Client Service Specialist at Scott Timmerwilke - State Farm Agent, you will play a pivotal role in delivering outstanding customer experiences that contribute to the success of our insurance agency. Your keen attention to detail, exceptional customer service abilities, and genuine desire to assist others will make you an invaluable asset to our team.

We are eager to connect with individuals who embody a customer-centric mindset and possess the empathy necessary to thrive in this role. For those who are driven and have a sales-oriented approach, we foresee ample opportunities for professional growth within our organization.

COMPENSATION AND BENEFITS:

  • Base salary complemented by commission and bonuses
  • Optional four-day workweek
  • 75% coverage of health insurance costs
  • 401K Roth retirement plan
  • Fully funded life and disability insurance
  • Annual performance bonuses
  • Paid time off
  • Opportunities for career advancement within the agency
  • Valuable experience for career development

KEY RESPONSIBILITIES:

  • Build and maintain strong customer relationships, ensuring follow-up as necessary.
  • Deliver prompt, accurate, and friendly service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing.
  • Utilize a customer-focused approach to educate clients about various insurance products.
  • Communicate effectively to meet customer needs while fostering business growth.

REQUIRED QUALIFICATIONS:

  • Strong commitment to customer service excellence
  • Able to connect with clients, respond to their inquiries, and foresee their needs
  • Outstanding communication skills for assisting customers and collaborating with team members
  • Proactive in addressing challenges
  • Comfortable with various communication methods including phone, text, and email