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Client Engagement Specialist

2 months ago


Arnold, Missouri, United States Scott Timmerwilke - State Farm Agent Full time
Job Overview

POSITION SUMMARY:
As a Client Engagement Specialist with Scott Timmerwilke - State Farm Agent, you will play a crucial role in delivering outstanding client experiences that contribute to the success of our insurance agency. Your keen attention to detail, exceptional customer service abilities, and genuine desire to assist others will make you an invaluable member of our team.

We are eager to connect with individuals who embody a customer-centric approach and possess the empathy necessary to thrive in this role. We foresee numerous opportunities for internal advancement for those who are particularly motivated and possess a sales-oriented mindset.

COMPENSATION AND BENEFITS:

  • Base salary complemented by commission and bonuses
  • Optional four-day workweek
  • 75% coverage of health insurance costs
  • 401K Roth plan
  • Fully funded life and disability insurance
  • Annual performance bonuses
  • Paid time off
  • Opportunities for professional growth and advancement within the agency
  • Valuable experience for career development

KEY RESPONSIBILITIES:

  • Build and maintain strong customer relationships, ensuring follow-up as necessary.
  • Deliver prompt, accurate, and friendly service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing.
  • Utilize a customer-focused, needs-based approach to educate clients about various insurance products.
  • Employ excellent communication skills to effectively meet customer needs while fostering business growth.

REQUIRED QUALIFICATIONS:

  • Strong commitment to customer service excellence
  • Able to relate effectively to clients, addressing their inquiries and anticipating their needs
  • Outstanding communication skills for assisting clients and collaborating with agency team members
  • Proactive problem-solving abilities
  • Comfortable using phone, text, and email for communication