Veterinary Client Relations Specialist
1 week ago
As a Veterinary Client Relations Specialist in a veterinary practice, you will play a crucial role in ensuring a positive experience for both pet owners and their beloved animals. Your primary duty will be to manage front desk operations efficiently, serving as the initial and final point of contact for clients at VetEvolve.
In this vital role, you will be an integral part of our veterinary team, contributing to a culture that prioritizes both pet and owner satisfaction. We are committed to fostering an environment that promotes professional growth and learning, enabling you to bridge the gap between pet owners and quality patient care.
Key Responsibilities:- Provide outstanding customer service to pet owners in a courteous and timely manner, both face-to-face and via phone.
- Manage appointment scheduling and confirmations, maintain organized records, and prepare estimates and invoices for services rendered.
- Respond with empathy and understanding during challenging and emotional circumstances.
- Inform clients about wellness plans, products, and services available in the practice.
- Execute opening and closing procedures, including end-of-day reporting and financial deposits.
- Perform data entry tasks, including client records, questionnaires, and referral information.
- Admit patients by ensuring accurate weight and up-to-date information is collected.
Full-Time Benefits Include:
- 401(k) Retirement Plan
- Health Insurance Coverage
- Paid Time Off
- Employee Discounts
- Flexible Work Scheduling
Compensation: Salary is negotiable based on experience.
At VetEvolve, we have dedicated the last three decades to delivering exceptional veterinary care and customer service. Our mission is to ensure that every client feels like family, and we take pride in the trust placed in us by pet owners. We are a proud partner of VetEvolve, which supports our unique culture and empowers our teams to provide the best care possible.
Qualifications:- Prior experience with veterinary software and terminology is preferred.
- Ability to assess situations and communicate effectively with clients and the veterinary team.
- Capable of triaging phone calls and in-person inquiries to distinguish between emergencies and routine visits.
- Strong communication skills with both clients and colleagues.
- Excellent time management skills, with the ability to multitask and solve problems efficiently.
- A positive attitude and a collaborative spirit are essential.
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