Veterinary Client Relations Specialist

1 week ago


Arnold, Maryland, United States VetEvolve Full time
Position Overview

As a Veterinary Client Relations Specialist in a veterinary practice, you will play a crucial role in ensuring a positive experience for both pet owners and their beloved animals. Your primary duty will be to manage front desk operations efficiently, serving as the initial and final point of contact for clients at VetEvolve.

In this vital role, you will be an integral part of our veterinary team, contributing to a culture that prioritizes both pet and owner satisfaction. We are committed to fostering an environment that promotes professional growth and learning, enabling you to bridge the gap between pet owners and quality patient care.

Key Responsibilities:
  • Provide outstanding customer service to pet owners in a courteous and timely manner, both face-to-face and via phone.
  • Manage appointment scheduling and confirmations, maintain organized records, and prepare estimates and invoices for services rendered.
  • Respond with empathy and understanding during challenging and emotional circumstances.
  • Inform clients about wellness plans, products, and services available in the practice.
  • Execute opening and closing procedures, including end-of-day reporting and financial deposits.
  • Perform data entry tasks, including client records, questionnaires, and referral information.
  • Admit patients by ensuring accurate weight and up-to-date information is collected.

Full-Time Benefits Include:

  • 401(k) Retirement Plan
  • Health Insurance Coverage
  • Paid Time Off
  • Employee Discounts
  • Flexible Work Scheduling

Compensation: Salary is negotiable based on experience.

At VetEvolve, we have dedicated the last three decades to delivering exceptional veterinary care and customer service. Our mission is to ensure that every client feels like family, and we take pride in the trust placed in us by pet owners. We are a proud partner of VetEvolve, which supports our unique culture and empowers our teams to provide the best care possible.

Qualifications:
  • Prior experience with veterinary software and terminology is preferred.
  • Ability to assess situations and communicate effectively with clients and the veterinary team.
  • Capable of triaging phone calls and in-person inquiries to distinguish between emergencies and routine visits.
  • Strong communication skills with both clients and colleagues.
  • Excellent time management skills, with the ability to multitask and solve problems efficiently.
  • A positive attitude and a collaborative spirit are essential.


  • Arnold, Maryland, United States VetEvolve Full time

    Position OverviewAs a Veterinary Client Relations Specialist in a veterinary practice, you will play a crucial role in ensuring a seamless experience for both pet owners and their beloved animals. Your primary duty will be to manage front desk operations efficiently, making sure that every client feels valued and at ease during their visit.Key...


  • Arnold, Maryland, United States VetEvolve Full time

    Position OverviewAs a Veterinary Client Relations Specialist in a veterinary practice, you will play a crucial role in providing exceptional service to both pet owners and their beloved animals. Your primary focus will be on ensuring smooth front desk operations and creating a welcoming atmosphere for all clients.In this position, you will be an essential...


  • Arnold, Maryland, United States VetEvolve Full time

    Position OverviewWe are seeking responsible, dedicated, and friendly individuals who possess a passion for animal care and professional development. If you are an experienced client service professional looking to advance your career, we invite you to explore this opportunity. You will face challenges, gain knowledge, and your compassion, skills, and...


  • Arnold, Maryland, United States VetEvolve VA LLC Full time

    About the RoleWe are seeking a highly skilled and compassionate Client Service Representative to join our team at VetEvolve VA LLC. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to pet owners, ensuring a seamless and welcoming experience for all clients.Key ResponsibilitiesCustomer Service:...

  • Pet Care Specialist

    1 week ago


    Arnold, Maryland, United States Arnold Pet Station Full time

    Job OverviewAre you passionate about animal welfare and eager to contribute to a vibrant Veterinary Hospital environment? Arnold Pet Station is seeking dedicated **Part-Time Kennel Attendants** to provide exceptional care for our boarding and hospitalized pets.Key Responsibilities:Monitor the health and behavior of animals to identify any signs of illness or...

  • Pet Care Specialist

    1 week ago


    Arnold, Maryland, United States Arnold Pet Station Full time

    Position OverviewArnold Pet Station is seeking a dedicated and enthusiastic individual to fill the role of Boarding Attendant. This position is ideal for those who are passionate about animal welfare and wish to contribute to a nurturing environment for pets.Key Responsibilities:Animal Observation: Monitor the health and behavior of animals, noting any signs...


  • Arnold, Maryland, United States VetEvolve Full time

    Job OverviewPosition: Boarding Attendant SupervisorCompany: VetEvolveRole SummaryAre you passionate about animal care and looking to take on a leadership role in a veterinary environment? VetEvolve is on the lookout for a dedicated Boarding Attendant Supervisor to oversee our boarding operations.Key ResponsibilitiesLeadership & Staff Development:Guide and...


  • Arnold, Maryland, United States VetEvolve VA LLC Full time

    Join Our Team as an Animal Care TechnicianAre you passionate about animal welfare and looking for a supportive and engaging workplace? VetEvolve VA LLC is seeking dedicated individuals to become part of our veterinary team.Our Mission: At VetEvolve VA LLC, we are committed to delivering exceptional veterinary services with a focus on high-quality patient...


  • Arnold, Maryland, United States VetEvolve Full time

    Job OverviewPosition: Boarding Attendant SupervisorCompany: VetEvolveRole SummaryAre you passionate about animal care and possess strong leadership skills? VetEvolve is in search of a dedicated Boarding Attendant Supervisor to oversee our boarding operations.Key ResponsibilitiesLeadership & Staff Development:Guide and mentor the boarding team to uphold...

  • Pet Care Specialist

    1 week ago


    Arnold, Maryland, United States Arnold Pet Station Full time

    Job OverviewArnold Pet Station is seeking dedicated individuals to fill the role of Pet Care Specialist. This position is ideal for those who are passionate about animal welfare and are eager to contribute to a nurturing environment for pets.Key Responsibilities:Animal Monitoring: Observe and assess the health and behavior of animals to identify any signs of...


  • Arnold, Maryland, United States AACC Dance Company Full time

    Title: Financial Aid Associate, Response CenterDepartment: Response CenterPosition Overview:The Financial Aid Associate plays a crucial role in delivering exceptional customer service through various communication channels including in-person interactions, phone calls, online chat, mail, and email.This position serves as the primary contact for inquiries...

  • Veterinary Technician

    3 months ago


    Arnold, United States Banfield, The Pet Hospital Full time

    Credentialed Veterinary Technician The anticipated starting hourly rate for individuals expressing interest in this position is $18 to $33 per hour. Rate to be determined by the schedule, location, experience, skills, and abilities of the applicant. Who we are We’re Banfield. You’ve probably seen us around. We started in 1955 as a small practice with big...


  • Arnold, United States Compass Health Network Full time

    Would you like room to grow, great benefits, and an opportunity to contribute to a purposeful, community-minded mission? Are you a team player that has great organizational skills with the ability to prioritize? The Customer Relations Specialist will be a perfect role for you. The CRS position is part of a person-centered integrated care team. They are...


  • Arnold, United States Compass Health Network Full time

    Would you like room to grow, great benefits, and an opportunity to contribute to a purposeful, community-minded mission? Are you a team player that has great organizational skills with the ability to prioritize? The Customer Relations Specialist will be a perfect role for you. The CRS position is part of a person-centered integrated care team. They are...


  • Arnold, United States VetEvolve VA LLC Full time

    Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person who is able to deal with both humans and animals alike. As a CSR your primary responsibility is to be efficient in any and all front desk operations. A CSR is the client's first and last impression of Arnold Pet Station and it is important that all clients feel...


  • Arnold, United States VetEvolve Full time

    Job DescriptionJob DescriptionDescription:Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person who is able to deal with both humans and animals alike. As a CSR your primary responsibility is to be efficient in any and all front desk operations. A CSR is the client’s first and last impression of Arnold Pet...


  • Arnold, United States VetEvolve VA LLC Full time

    Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person who is able to deal with both humans and animals alike. As a CSR your primary responsibility is to be efficient in any and all front desk operations. A CSR is the client's first and last impression of Arnold Pet Station and it is important that all clients feel...


  • Arnold, Missouri, United States Katapult Network Full time

    Katapult Network is dedicated to assisting recent college graduates with limited professional experience in securing their next career opportunity. Our mission is to provide access to full-time, entry-level positions with some of the leading employers across the nation. We partner with innovative start-ups and established corporations seeking to discover...


  • Arnold, Missouri, United States Katapult Network Full time

    Katapult Network is dedicated to assisting recent college graduates with limited professional experience in securing their next career opportunity. We specialize in connecting new graduates to full-time, entry-level positions with some of the country's leading employers. Our clientele includes innovative start-ups and established billion-dollar firms seeking...


  • Arnold, United States VetEvolve VA, LLC Full time

    Job DescriptionJob DescriptionArnold Veterinary Hospital, a long-standing and well-respected small animal practice, is seeking a 5th full or part time Veterinarian to join our team. We are located in Arnold, Maryland, just outside of Annapolis – Maryland's state capital. If you are looking to practice excellent medicine in an environment where you have...


  • Arnold, Missouri, United States Scott Timmerwilke - State Farm Agent Full time

    Job OverviewPOSITION SUMMARY:As a Client Engagement Specialist with Scott Timmerwilke - State Farm Agent, you will play a crucial role in delivering outstanding client experiences that contribute to the success of our insurance agency. Your keen attention to detail, exceptional customer service abilities, and genuine desire to assist others will make you an...


  • Arnold, United States Compass Health Network Full time

    Would you like room to grow, great benefits, and an opportunity to contribute to a purposeful, community-minded mission? Are you a team player that has great organizational skills with the ability to prioritize? The Customer Relations Specialist will be a perfect role for you. The CRS position is part of a person-centered integrated care team. They are...


  • Arnold, United States Compass Health Network Full time

    Would you like room to grow, great benefits, and an opportunity to contribute to a purposeful, community-minded mission? Are you a team player that has great organizational skills with the ability to prioritize? The Customer Relations Specialist will be a perfect role for you. The CRS position is part of a person-centered integrated care team. They are...


  • Arnold, Missouri, United States Scott Timmerwilke - State Farm Agent Full time

    Job OverviewPOSITION SUMMARY:As a Client Engagement Specialist with Scott Timmerwilke - State Farm Agent, you will play a pivotal role in delivering outstanding customer experiences that contribute to the success of our insurance agency. Your keen attention to detail, exceptional customer service abilities, and genuine desire to assist individuals will make...


  • Arnold, Missouri, United States Scott Timmerwilke - State Farm Agent Full time

    Job OverviewPOSITION SUMMARY:As a Client Service Specialist at Scott Timmerwilke - State Farm Agent, you will play a pivotal role in delivering outstanding customer experiences that contribute to the success of our insurance agency. Your keen attention to detail, exceptional customer service abilities, and genuine desire to assist others will make you an...


  • Arnold, United States Compass Health Network Full time

    The Customer Relations Specialist maintains direct contact with patients on a daily basis and performs in-person and telephone reception for the office, verify insurance eligibility and benefits, responsible for handling cash, and balancing assigned cash bag. This position possesses excellent and empathetic service skills, maintains composure in difficult...


  • Arnold, United States Compass Health Network Full time

    The CRS is part of the person-centered integrated care team and responsible for greeting patients as they arrive, check-in/check-out, verifying demographics and collecting co-pays, if applicable. This may include primary care, dental, behavioral health and specialist appointments. This position is fast-paced, requiring continuous interactions with co-workers...


  • Arnold, Missouri, United States Compass Health Network Full time

    The Patient Services Coordinator plays a vital role within the integrated care team, ensuring a welcoming environment for patients upon their arrival. This position involves managing the check-in and check-out processes, confirming patient demographics, and collecting any applicable co-pays. The role encompasses various appointment types, including primary...


  • Arnold, Missouri, United States Compass Health Network Full time

    The Patient Services Coordinator plays a vital role within the integrated care team, focusing on a patient-centered approach. This position is responsible for welcoming patients upon arrival, managing the check-in and check-out processes, verifying personal information, and collecting co-payments when necessary. The role encompasses various healthcare...


  • Arnold, United States VetEvolve VA, LLC Full time

    Job DescriptionJob DescriptionAre you a passionate and dedicated veterinarian looking to make a difference in the lives of pets and their families? Arnold Pet Station is seeking a full or part-time Veterinarian to join our team. We are located in Arnold, Maryland, just outside of Annapolis – Maryland's state capital. Established in 1992, Arnold Pet...


  • Arnold, Missouri, United States Northwestern Memorial Healthcare Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Phlebotomy Specialist to join our team at Northwestern Memorial Healthcare. As a Phlebotomy Specialist, you will be responsible for collecting and processing laboratory specimens, ensuring accurate and timely results for our patients.Key ResponsibilitiesCollect and process laboratory specimens...