Wish Planning Coordinator

1 week ago


Oakland, California, United States Make-A-Wish Foundation Full time
Position Overview
Make-A-Wish Greater Bay Area is a renowned organization dedicated to granting wishes for children facing critical health challenges. Our mission is to create transformative experiences that bring joy and hope to these young individuals and their families.

Role Summary
We are in search of a compassionate and detail-oriented individual to join our team as a Wish Planning Coordinator. This role is pivotal in the wish planning process, ensuring that each child's dream is realized with care and precision. The successful candidate will report directly to the Medical Engagement Manager and will be required to work in the office at least two days a week as part of our hybrid work model.

Key Responsibilities
- Facilitate the intake process from initial wish discovery to final wish determination.
- Manage a caseload of wishes, ensuring timely progression through the planning stages.
- Collaborate with Volunteer Associates to schedule and conduct wish interviews efficiently.
- Process wish interview documentation submitted by volunteers.
- Evaluate the suitability of wishes in accordance with established policies and guidelines.
- Maintain communication with wish families to discuss ideas, set expectations, and gather necessary documentation.
- Input data from family forms into our Salesforce database.
- Engage with program staff, volunteer teams, referral sources, and families to ensure smooth operations.
- Document all interactions with families in Salesforce and maintain organized records in SharePoint.
- Stay updated on policy changes and contribute to process improvements.
- Perform additional duties as assigned.

Qualifications
- Minimum of 3 years of relevant experience, particularly in administrative roles.
- Preferred educational background includes an Associate's or Bachelor's Degree.
- Exceptional attention to detail and accuracy in all tasks.
- Strong verbal and written communication skills, with a positive approach to teamwork.
- Ability to navigate complex family dynamics with empathy and professionalism.
- Highly organized, capable of managing multiple tasks and meeting deadlines under pressure.
- Warm and professional demeanor when interacting with children, families, and volunteers.
- Understanding of cultural and socio-economic diversity.
- Flexibility in handling various responsibilities.
- Commitment to confidentiality in all matters.
- Experience with databases, particularly Salesforce, is advantageous.

Benefits
- Comprehensive employer-paid medical, dental, and vision plans.
- Employer-paid life insurance and additional voluntary options.
- Retirement plan with employer matching contributions.
- Generous paid time off and holiday schedule.

Commitment to Diversity
Make-A-Wish Greater Bay Area is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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