Cremation Services Coordinator
1 week ago
About Us: At Neptune Society, we honor lives and support our team members in their professional journeys.
As the leading provider of affordable cremation services nationwide, we have dedicated over 50 years to assisting families in fulfilling their final wishes with dignity and respect. Recognized as a Great Place to Work for three consecutive years, we pride ourselves on offering a unique work/life balance within our industry.
Why Choose Neptune Society? We are the foremost provider of cremation and pre-arrangement services, and in addition to our commitment to work/life balance, we offer a range of valuable benefits:
- Competitive compensation package
- Comprehensive health and wellness plans (including medical, dental, vision, STD, LTD, and wellness credits)
- 401(k) plan with company matching
- Generous Paid Time Off (including vacation, sick leave, holidays, and personal time)
- Opportunities for job-related training, tuition reimbursement, and career advancement
- Exclusive company discounts and additional perks
Key Responsibilities:
- Support the Funeral Director and Location Manager in preserving heritage and expanding market presence through community engagement.
- Engage with families to provide compassionate support and assistance.
- Ensure compliance with all professional, municipal, provincial/state, and federal regulations.
- Facilitate aftercare services, including the delivery of essential documents and information regarding insurance and benefits.
- Manage phone communications, prepare necessary reports, and participate in team meetings.
- Utilize technology effectively during family interactions.
- Identify and resolve issues promptly.
- Gather, analyze, and interpret data effectively.
- Perform additional duties as assigned.
Qualifications:
- Must possess unrestricted authorization to work in the United States.
- Willingness to commute occasionally as needed.
- Proficient in Outlook and Microsoft Office applications.
- Strong administrative and customer service skills.
- Ability to listen actively and communicate effectively with clients.
- State Funeral Director License is preferred.
- 1-2 years of relevant experience.
Compensation: $23 per hour
Benefits Include: Medical, Dental, Vision, Flexible Spending Accounts, Health Savings Account with Company Contribution, Sick Leave, Short-Term and Long-Term Disability, Life Insurance, Voluntary Accidental Death or Dismemberment Insurance, Dependent Life Insurance, SCI 401(k) Retirement Savings Plan with Company match, Employee Assistance Program.
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