Cremation Services Coordinator
1 week ago
About Us: At Neptune Society, we honor the lives of those we serve while providing exceptional support to our team members.
As the leading provider of affordable cremation services nationwide, we have dedicated over five decades to assisting families in fulfilling their final wishes with compassion and respect. Our commitment to a positive work environment has earned us recognition as a Great Place to Work for three consecutive years.
Why Choose Neptune Society? We take pride in being the largest provider of cremation and pre-arrangement services in the industry. Our employees enjoy a unique work-life balance along with a comprehensive benefits package that includes:
- A competitive compensation structure
- Robust health and wellness programs (medical, dental, vision, STD, LTD, wellness credits, etc.)
- 401(k) plan with company matching
- Generous Paid Time Off (including vacation, sick leave, holidays, and personal time)
- Opportunities for job-related training, tuition reimbursement, and career advancement
- Exclusive company discounts and additional perks
Key Responsibilities:
- Support the Funeral Director and Location Manager in preserving company heritage and expanding market presence through community engagement.
- Engage with families to provide compassionate assistance and support.
- Ensure compliance with all relevant professional, municipal, provincial/state, and federal regulations.
- Facilitate aftercare services, including the delivery of essential documents and information regarding insurance and benefits.
- Manage phone communications, prepare necessary reports, and participate in team meetings.
- Utilize technology effectively during family interactions.
- Proactively identify and resolve issues in a timely manner.
- Analyze and interpret data to identify trends and insights.
- Perform additional duties as assigned.
Qualifications:
- Must possess unrestricted authorization to work in the United States.
- Willingness to occasionally travel for business needs.
- Proficient in Microsoft Outlook and Office Suite.
- Strong administrative and customer service skills.
- Ability to listen attentively and communicate effectively with clients.
- State Funeral Director License is preferred.
- 1-2 years of relevant experience.
Compensation: Pay is set at $23 per hour, along with a comprehensive benefits package including medical, dental, vision, flexible spending accounts, health savings accounts with company contributions, sick leave, short-term and long-term disability, life insurance, and a 401(k) retirement savings plan with company match.
Location: United States
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