Strategic Partnerships Manager

2 weeks ago

Little Ferry, New Jersey, United States Swooped Full time
About Swooped
The hiring organization is a frontrunner in the Connected Operations Cloud sector.

They focus on improving the safety, efficiency, and sustainability of essential operations that underpin the global economy, including agriculture, construction, transportation, field services, and manufacturing.

They provide a variety of product solutions, such as Video-Based Safety and Equipment Monitoring, among others.
As a newly public entity, you will have the freedom and support to make a substantial impact.

They have received numerous accolades, including recognition as one of Glassdoor's Highest-Rated Tech Companies for Culture and Values 2023 and Financial Times The Americas' Fastest Growing Companies 2023.

They believe that data can transform physical operations and invite you to be part of this exciting journey.
About the Role

The Strategic Customer Success Manager at Swooped will take over from the Implementation team, collaborating closely with key clients to comprehend their fleet and specific challenges, advising on how to tailor Swooped's services to meet their requirements, and establishing a long-term partnership.

This role will be inherently cross-functional, working alongside and connecting Sales, Support, Sales Engineering, and Product teams, allowing individuals to experience various facets of the rapidly growing organization from within.


Why You Should Consider This Opportunity:


You aspire to influence industries that are vital to the world: Every interaction you have can impact whether deliveries are made on time and safely, whether students are transported securely, or whether power is restored promptly after emergencies.

You excel at problem-solving: The ever-evolving technology landscape and the complexities faced by clients present an exciting array of challenges for the Customer Success teams.

With a growth-oriented mindset and a thirst for knowledge, you will strategically collaborate with clients to devise unique solutions that enhance the safety, efficiency, and sustainability of their operations.

You are a natural at building relationships: Whether engaging with clients or collaborating with cross-functional teams at Swooped, you maintain constant communication and cooperation with key stakeholders to achieve collective success.

You are in control of your career trajectory: If you invest the effort, this role can be a stepping stone to further opportunities within Swooped.

The Customer Success team is still in the process of defining its future, offering ample autonomy and opportunities to refine your skills in a rapidly growing environment.

You want to work with top talent: At Swooped, success is celebrated collectively, and team members support one another.

You will be surrounded by some of the most talented professionals in the industry.

In this Position, You Will:
Be at the forefront, ensuring clients enhance the safety, efficiency, and sustainability of their operations through the IoT platform.
Develop joint success plans with clients, detailing their objectives, metrics, timelines, and effectively addressing any obstacles to achieving business value.
Facilitate executive business reviews with clients' decision-makers and Swooped's executive leadership, reflecting on past achievements and aligning on future goals.
Conduct workshops with clients to analyze their current operations and recommend workflow improvements to maximize service utilization.
Gain a deep understanding of Swooped's platform capabilities and articulate them to various businesses - including field services, utilities, long-haul transportation, school transportation, and more.
Act as a mentor to the broader Customer Success and Support teams.
Champion, exemplify, and integrate Swooped's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as the company scales globally and expands into new markets.

Minimum Qualifications:
6+ years of experience in a Customer Success, account management, or strategic consulting capacity. Experience in Enterprise SaaS is preferred.
This role demands strong priority management and high emotional intelligence due to its visibility within the organization.
Experience in assisting or working with technical products.
Solutions-oriented with robust problem-solving capabilities.
A proven history of building trust and communicating effectively with a diverse range of stakeholders: executives, Product and Engineering leadership, and everyday users of the software.
A passion for exceeding expectations, taking initiative, and thriving in a dynamic, fast-paced environment.
Exhibiting diplomacy, tact, and composure under pressure when addressing client issues.
A Bachelor's degree from an accredited institution.

Preferred Qualifications:
A strong bias for action, the ability to think broadly, and a commitment to high standards.
Experience in serving and partnering with large-scale business solutions at Fortune 500 companies.
Ability to thrive in an unstructured, fast-paced, and change-oriented environment.
Compensation:
$104,720—$176,000 USD
Benefits:

Full-time employees receive a competitive total compensation package, including employee-led remote and flexible working arrangements, health benefits, a charity fund, and much more.

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