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Client Relationship Manager, Success Partnership

2 months ago

Little Ferry, New Jersey, United States Talentify Full time

Industry:
Security and Compliance Automation Solutions

Why Explore This Career Opportunity
Attractive base salary, commission structure, comprehensive benefits, and equity options
Health insurance with 90-100% of premiums covered for medical, dental, and vision
Pre-tax savings plans for healthcare and dependent care, including employer contributions to HSA
Opportunities for learning and development with annual budgets for professional and personal growth
Flexible leave policy
16 weeks of fully paid parental leave
Remote work options with a home office allowance
401K retirement savings plan

Key Responsibilities
Act as a resource for customers in emerging markets, working alongside a team of Customer Success Managers and other departments
Leverage data and metrics to enhance customer engagement and ensure value realization
Deliver both proactive and reactive support to clients, addressing their inquiries and challenges
Create and maintain customer resource libraries to boost adoption and satisfaction
Collaborate with various teams to identify and seize value and revenue opportunities

Required Qualifications
2-3 years of experience in Customer Success Management, ideally in a shared success or technical capacity
Bachelor's degree or equivalent experience
Proficiency in collaboration tools such as Slack, Zoom, Google Workspace/GSuite, and CRM platforms
Experience in B2B SaaS environments
Strong written and verbal communication abilities
Data-driven work approach
Collaborative and adaptable mindset
Proven success in a high-growth setting

Preferred Qualifications
Experience in security, compliance, and/or Governance, Risk, and Compliance (GRC)
Familiarity with Jira/ticketing systems, Gong, Sigma/data dashboards, Chili Piper/calendaring software, Notion

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