Head of Credit and Fraud Management

2 weeks ago

Bethpage, New York, United States Altice USA Full time

Job Overview

The Head of Credit and Fraud Management is essential in fulfilling the company's overall accounts receivable goals. This role supervises a team of Managers and Analysts, working closely with various departments to establish effective credit and fraud prevention policies across both Fixed and Mobile sectors.

Key Responsibilities

  • Develop and execute credit policies for both B2C and B2B in fixed and mobile operations.
  • Implement robust policies to reduce financial risk and bad debt while optimizing sales performance.
  • Formulate and execute strategies aimed at fraud prevention to mitigate losses related to mobile devices and fixed service disconnections.
  • Conduct analysis of customer trends to pinpoint risk areas associated with device theft, fraudulent transactions, and identity fraud.
  • Stay informed about industry best practices and external credit and fraud management tools to ensure the highest quality of service and protection.
  • Collaborate with various departments to ensure adherence to established strategies and the development of new processes.
  • Prepare and present weekly and monthly key performance indicators related to credit and fraud to senior management.
  • Design, propose, and oversee all pertinent development projects.

Qualifications

  • Bachelor's degree in Business Administration with a minimum of 6 years of experience in Credit and Fraud management; an advanced MBA or MA degree is preferred.
  • Extensive knowledge of Credit and Fraud tools and methodologies.
  • Demonstrated leadership capabilities and sound judgment.
  • Exceptional communication, organizational, and time management skills, along with strong analytical abilities.
  • Proficiency in Microsoft Word, Excel, and general computer skills.
  • Excellent organizational skills with the capacity to manage multiple tasks concurrently.
  • Personable demeanor with the ability to effectively engage with all levels of the organization.

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