Financial Services Representative I
2 weeks ago
Salary Information: The anticipated salary for this role is $24.38 per hour.
Key Responsibilities:
Operational Duties:
- Efficiently execute transactions using Bethpage systems, adhering to established protocols. This includes managing account openings and maintenance for various account types such as consumer, business, and fiduciary accounts.
- Evaluate and recommend suitable lending products for members, ensuring a comprehensive understanding of product features and benefits while managing applications and disbursements.
- Conduct all financial transactions, including teller operations and processing of deposits, ensuring accuracy and compliance.
- Make informed decisions that comply with all banking policies and regulations, including managing check holds according to funds availability guidelines.
- Recognize potential risks and escalate issues to supervisors as necessary.
- Act as a trusted advisor, employing a consultative sales approach to enhance branch market growth.
- Provide sound recommendations for products and services that meet member needs, including referrals to business partners to strengthen member relationships.
- Deliver outstanding member experiences by building relationships, identifying needs, and resolving issues effectively.
- Maintain high levels of member satisfaction, aligning with Bethpage's standards of professionalism and timely follow-up.
- Communicate effectively with members to share insights on promotions and services offered by business partners.
- Educate members on technology and self-service options to improve their banking experience.
- Assist in managing lobby traffic by welcoming members and ensuring efficient service delivery.
- Support branch operations by participating in opening and closing procedures, daily reporting, and audit tasks.
- Maintain accurate reconciliations and reports, including currency verification and balancing cash boxes.
- Stay informed and comply with all banking policies and regulations.
- Identify emerging risks and fraud trends to protect both members and Bethpage.
- Adhere to all aspects of the Bank Secrecy Act and Anti-Money Laundering regulations.
- Contribute to the overall success of the branch and organization by meeting or exceeding performance goals.
- Enhance sales conversations to foster member relationships and drive deposits and loans.
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