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Head of Credit and Fraud Management

2 months ago

Bethpage, New York, United States Altice USA Full time

Altice USA is a leading-edge communications, media, and technology organization. We connect individuals to what matters most to them; whether it's staying in touch with friends, impactful advertising, or enjoying their favorite shows. Our unique approach focuses on technologies that enhance the customer experience. We are committed to building a workforce that attracts and retains top talent, reflecting the diverse communities we serve.

Position Overview

The Director of Credit & Fraud is essential in fulfilling the company's overall accounts receivable goals. This role oversees a team of Managers and Analysts and works closely with various departments to establish effective credit and fraud prevention policies across both Fixed and Mobile sectors. The Director identifies areas for enhancement, spearheads initiatives, and achieves favorable outcomes.

Key Responsibilities
  • Develop and execute credit policies for both fixed and mobile sectors for B2C and B2B.
  • Implement effective strategies to reduce financial risk and bad debt while maximizing profitable sales.
  • Formulate and execute fraud prevention strategies to mitigate mobile device loss and fixed non-payment disconnections.
  • Analyze customer trends to pinpoint risk areas related to device theft, fraudulent transactions, and identity fraud.
  • Stay informed on industry best practices and external credit & fraud tools to ensure Altice maintains high-quality service and protection standards.
  • Collaborate with various departments to ensure adherence to existing strategies and the development of new processes.
  • Prepare and present weekly and monthly credit & fraud-related KPIs, leading discussions with senior management.
  • Design, propose, and oversee all relevant development projects.
Qualifications
  • Bachelor's degree in Business Administration with 6+ years of experience in Credit/Fraud; an advanced MBA/MA degree is preferred.
  • Extensive knowledge of Credit/Fraud tools and methodologies.
  • Demonstrated leadership capabilities and sound judgment.
  • Exceptional communication, organizational, and time management skills, along with strong analytical abilities.
  • Proficient in Microsoft Word, Excel, and general PC skills.
  • Strong organizational skills with the capacity to manage multiple tasks concurrently.
  • Approachable demeanor with the ability to effectively manage relationships at all levels.

Altice USA is an Equal Opportunity Employer dedicated to recruiting, hiring, and promoting qualified individuals from all backgrounds, regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Altice USA, Inc. collects personal information about its applicants for employment, which may include personal identifiers, professional or employment-related information, photos, educational background, and/or protected classifications under federal and state law. This information is gathered for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration, and compliance with federal, state, and local regulations.

Applicants for employment with Altice will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.