Head of Credit Operations

2 weeks ago


Bethpage, New York, United States Altice USA Full time

Company Overview
Altice USA is a leading provider in the communications, media, and technology sectors. We are dedicated to connecting individuals with what matters most, whether it’s engaging with friends, impactful advertising, or enjoying their favorite shows.

Our Mission
Our innovative approach focuses on leveraging advanced technologies to enhance the customer experience. We strive to build a diverse workforce that not only meets our customers' needs but also reflects the varied communities we serve.

Position Summary
The Director of Credit & Fraud is pivotal in fulfilling the company’s accounts receivable goals. This role oversees a team of Managers and Analysts and works collaboratively across various departments to establish effective credit and fraud prevention policies for both Fixed and Mobile sectors.

Key Responsibilities
1. Develop and execute credit policies for both B2C and B2B in fixed and mobile sectors.
2. Implement strategies to minimize financial risks and bad debt while maximizing profitable sales.
3. Formulate and execute fraud prevention strategies to mitigate mobile device losses and fixed non-pay disconnects.
4. Analyze customer trends to identify risks related to device theft, fraudulent transactions, and identity fraud.
5. Stay informed about industry best practices and external credit and fraud prevention tools to ensure the highest quality of service and protection.

Collaboration and Reporting
Work across departments to ensure adherence to established strategies and the development of new processes. Prepare and present weekly and monthly KPIs related to credit and fraud to senior leadership. Oversee the design, submission, and management of all relevant development projects.

Qualifications
- Bachelor’s degree in Business Administration with 6+ years of experience in Credit/Fraud management; an advanced MBA/MA is preferred.
- Extensive knowledge of Credit/Fraud tools and methodologies.
- Strong leadership capabilities and sound judgment.
- Excellent communication, organizational, and time management skills, along with proficient analytical abilities.
- Proficiency in Microsoft Word, Excel, and general PC skills.
- Exceptional organizational skills with the ability to manage multiple priorities effectively.
- A personable approach with the capability to manage relationships at all levels.

Equal Opportunity Employer
Altice USA is committed to creating a diverse environment and is proud to be an equal opportunity employer. We welcome applicants from all backgrounds and experiences.



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