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Head of Credit Operations

2 months ago

Bethpage, New York, United States Altice USA Full time

Company Overview

Altice USA stands at the forefront of innovation in the communications, media, and technology sectors. Our mission is to connect individuals with what matters most to them—whether it's engaging with friends, impactful advertising, or enjoying their favorite entertainment. We pride ourselves on leveraging advanced technologies to enhance the customer experience. Our workforce is designed to attract and retain top talent, reflecting the diverse communities we serve.

Position Overview

The Director of Credit & Fraud is pivotal in driving the company's accounts receivable goals. This role oversees a team of Managers and Analysts, working collaboratively across various departments to establish effective credit and fraud prevention policies for both Fixed and Mobile sectors. The Director identifies areas for enhancement, spearheads initiatives, and ensures successful outcomes.

Key Responsibilities
  • Develop and execute credit policies for both B2C and B2B segments in fixed and mobile sectors.
  • Implement robust policies to mitigate financial risks and reduce bad debt while optimizing sales opportunities.
  • Formulate and execute strategies aimed at fraud prevention to reduce losses related to mobile devices and non-payment disconnections.
  • Conduct analysis of customer trends to pinpoint risks associated with device theft, fraudulent transactions, and identity fraud.
  • Stay informed on industry best practices and external credit and fraud prevention tools to ensure the highest quality of service and protection.
  • Collaborate with various departments to ensure adherence to established strategies and the development of new processes.
  • Prepare and present weekly and monthly KPIs related to credit and fraud to senior leadership.
  • Design, submit, and oversee all relevant development projects.
Qualifications
  • Bachelor's degree in Business Administration with a minimum of 6 years of experience in Credit and Fraud management; an advanced MBA or MA degree is preferred.
  • Extensive knowledge of Credit and Fraud management tools and processes.
  • Demonstrated leadership capabilities and sound judgment.
  • Exceptional communication, organizational, and time management skills, along with strong analytical abilities.
  • Proficiency in Microsoft Word, Excel, and general computer skills.
  • Strong organizational skills with the capacity to manage multiple priorities simultaneously.
  • Approachable demeanor with the ability to effectively engage with all levels of the organization.

Equal Opportunity Commitment

Altice USA is an Equal Opportunity Employer dedicated to recruiting, hiring, and promoting qualified individuals from diverse backgrounds, regardless of gender, race, color, creed, national origin, religion, age, marital status, disability, sexual orientation, gender identity, military or veteran status, or any other legally protected status.

Altice USA, Inc. collects personal information from job applicants for employment purposes, including identification, work authorization, background screening, and compliance with applicable laws.

Applicants will never be asked to provide monetary compensation as part of the application or hiring process.