Enterprise Sales Professional
1 week ago
T-Mobile seeks a highly motivated and experienced Sales Growth Expert to join our team as an Account Executive, Public Safety. This role is ideal for individuals with a passion for sales, customer relationships, and the Public Safety industry.
The successful candidate will be responsible for driving sales growth, renewing contracts, improving customer satisfaction, and increasing revenue while maintaining a high level of job performance. To succeed in this role, you must be a true sales hunter with a focus on the customer life cycle and support for the growth of accounts in the field of Public Safety, serving First Responders.
You will leverage prior Public Safety industry experience to drive sales, improve customer satisfaction, and increase revenue. Our Sales Growth Experts are evaluated on their ability to meet sales expectations and maintain a high level of job performance through a variety of metrics focused on building the business.
Key Responsibilities:
- New Sales activities: Utilize contact lists to call leads to generate sales opportunities, exceed monthly sales, renewal, and churn target goals, welcome customers to T-Mobile, and review service agreements.
- Account Management and Maintenance Activities: Establish and cultivate customer relationships to drive sales and increase customer base, complete customer account maintenance resulting from account reviews, provide account analysis to determine up-sell and renewal offers, supervise and resolve customer issues, and track individual account activity and results.
- Complete extensive data entry, system navigation, and utilization required, including independent analysis and sophisticated decision making related to information, accuracy, and efficiency in data entry.
- Participate in continuous training opportunities to maintain knowledge of products, services, and sales approaches, utilize automated knowledge systems, and deliver outstanding service to meet T-Mobile's efficiency and quality standards.
- Attain productivity and sales goals based on targeted metrics, meet/exceed all departmental goals and business objectives.
- Demonstrate positive and coordinated behavior with customers and coworkers, demonstrate personal leadership in consistently maintaining high standards for ethical and professional conduct, and disbursed adjustments and credits as appropriate within established limits and criteria.
- Support team initiatives and create an inclusive environment.
Education and Experience:
- High School Diploma/GED (Required)
- Bachelor's Degree (Preferred)
- 2-4 years Experience selling within the Public Safety vertical (Required)
- 2-4 years Experience in the Public Safety industry (Preferred)
- 2-4 years Demonstrated track record of sales success in business sales (B2B) (Required)
- 2-4 years Experience in Wireless Industry/Telesales/Technical Sales (Preferred)
Knowledge, Skills, and Abilities:
- Microsoft Excel (Required)
- Customer Acquisition (Required)
- Attention To Detail (Required)
- Communication (Required)
- Presentation (Required)
- Problem Solving (Required)
- Sales Analysis (Required)
Salary and Benefits:
T-Mobile offers a competitive salary range of $62,640 - $113,040 per year, plus a Total Target Cash Pay Range of $104,400 - $188,400, inclusive of target incentives. Eligible employees receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs. The company also offers medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays.
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