Restaurant Operations Supervisor

2 weeks ago

Charlotte, North Carolina, United States HMSHost Full time
Position Overview:

The Restaurant Operations Supervisor (ROS) role is designed to support branch leadership in effectively managing intricate quick-service or casual dining restaurant operations.

The ROS guarantees that the establishment is well-maintained, prepared for service, adequately staffed, and adheres to high operational benchmarks. This position employs established policies and procedures to guide management decisions.

Key Responsibilities:

  • Completes opening, daily, and closing checklists in alignment with company protocols.
  • Assists the General Manager/Assistant General Manager in overseeing daily activities of team members across designated restaurants or service points.
  • Ensures adherence to all company beverage regulations and confirms that all staff members are knowledgeable about and comply with beverage service protocols.
  • Participates in the recruitment process, provides feedback on hiring decisions, and recommends actions regarding employee status changes to the General Manager.
  • Delegates tasks and responsibilities, aids in creating work schedules, and ensures adequate coverage for all shifts.
  • Actively monitors that all team members take required breaks and meal periods.
  • Maintains cleanliness and visual appeal of display areas.
  • Ensures all equipment is functioning properly.
  • Handles cash register operations and processes transactions in accordance with cash handling policies, ensuring cash security at all times.
  • Monitors compliance with health and safety standards, promotes awareness of wellness and safety, and reports any safety issues to the General Manager.
  • Understands and executes all health and safety measures as outlined in the Manager's Guide to Associate Health and Safety.
  • Places orders for individual units, receives deliveries, and processes invoices.
  • Ensures the company has up-to-date contact information for all restaurant associates.

Qualifications:

  • Ability to work various shifts throughout the week, including opening, peak hours, and closing shifts to oversee team activities.
  • Knowledge of applicable federal, state, and local health, safety, and sanitation standards, as well as compliance with HACCP guidelines.

Reporting Structure:

  • This position is classified as Non-Exempt under the Fair Labor Standards Act.
  • The Restaurant Operations Supervisor typically reports to the General Manager, Director of Operations, or a Multi-Unit Manager.
  • This role requires a flexible schedule to be present during various operational days and hours.

Minimum Qualifications:

  • At least 4 years of experience in food and beverage service, cash handling, and customer relations.
  • A minimum of 2 years of supervisory or leadership experience in a casual dining environment or production kitchen.
  • Ability to read, understand, and communicate instructions, short correspondence, and policy documents, as well as engage comfortably with customers.

Additional Information:

For more insights into HMSHost and other career opportunities, please visit our website.

We are an Equal Opportunity Employer (EOE) and welcome applications from all qualified individuals, including minorities, women, disabled persons, and veterans.

This is a Drug-Free Workplace (DFW).

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