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Quick Service Restaurant Shift Supervisor

2 months ago

Charlotte, North Carolina, United States High Tide Hospitality Full time
Position Overview

High Tide Hospitality, Ace no.3 - Shift Supervisor

The Shift Supervisor plays a crucial role in enhancing all facets of the restaurant's operations, encompassing team leadership, guest service, financial outcomes, and operational effectiveness. This role collaborates closely with the Store Manager to guarantee that the restaurant consistently meets or exceeds company benchmarks. Ideal candidates will possess a friendly demeanor, a strong work ethic, proven leadership capabilities, experience in quick-service dining, and a commitment to improving the environment.

Core Responsibilities:

  • Fulfill Key Customer Expectations during each shift
  • Guarantee outstanding customer service is delivered consistently
  • Manage prime costs through effective labor management, food cost oversight, and customer engagement at the register
  • Handle opening, mid-shift, and closing tasks, including food preparation, team supervision, guest interactions, cleaning responsibilities, and light administrative duties

Preferred Qualifications:

  • Minimum of 2 years in a management or leadership role within a quick-service restaurant or similar environment
  • Demonstrated reliability, punctuality, and strong communication skills
  • Exceptional leadership and interpersonal skills, with the ability to guide a diverse team
  • Strong decision-making and problem-solving capabilities
  • Outstanding customer service skills and a genuine enthusiasm for creating unforgettable dining experiences
  • ServSafe Food Manager certification is preferred

Compensation and Benefits:

  • No late-night shifts – our establishments close at 9 PM Sunday through Thursday and 10 PM Friday and Saturday
  • Work hours range from 30 to 40 hours per week
  • Closed on three major holidays: July 4th, Thanksgiving Day, and Christmas Day
  • Paid vacation time available
  • Competitive hourly wage plus weekly tips and potential management bonuses every four weeks
  • Weekly pay schedule every Friday
  • Comprehensive insurance packages for all full-time staff
  • Excellent dining perks, including complimentary meals during shifts, a 100% dining discount for you and a guest at any High Tide Hospitality location, and a 50% discount at select establishments in the NoDa area.